Technical Operations Manager

3 days ago


Marietta, Georgia, United States Life University Full time
About Life University

Life University is a trailblazer in postsecondary education, seeking individuals who share our commitment to shaping the future of health and wellness education.

Job Description

The Technical Operations Manager supports the Department of Housing Operations, providing direction and oversight for a comprehensive auxiliary housing program serving approximately 700 students.

The primary focus of this position is to provide support to daily housing operations within the department, including the management of the housing management system and the implementation of assignments, applications, room changes, and other operational processes.

This role requires strong communication and interpersonal skills, as well as the ability to work effectively with students, parents, campus partners, and guests.

Responsibilities
  1. Serve as a subject matter expert in StarRez software for processes and work flows related to assignments, room changes, student correspondence, and charges related to room, cancellations, and damages.
  2. Assist in the coordination, planning, and implementation of room assignment processes during academic terms for all Life University operated residential facilities.
  3. Oversee all student assignments, room changes, term switch needs, wait lists, room charges, damage billing, student correspondence, room cancellations, etc.
  4. Serve as a contact for student, family, and staff questions regarding housing assignments and billing, including answering phone calls, working with prospective residents, and responding to email messages.
  5. Work with several campus partners on a regular basis to ensure optimal customer service to internal and external stakeholders.
  6. Maintain and review business workflows to enable clear customer-facing transactions and handle all student records with utmost confidentiality and professionalism.
  7. In collaboration with the Director of Housing Operations, plan, implement, and execute the quarterly Opening/Closing and Term Switch processes as well as license agreement renewals.
  8. Process appropriate charges to student accounts, including room, cancellation, and damage charges.
  9. Supervise and assist student employees with housing duties and inquiries that come from internal/external stakeholders.
  10. Work with the Dean of Students and campus partners regarding housing application cancellations and residency exemption requests.
  11. Correspond with students in a timely manner regarding the result of their requests and file all associated paperwork.
  12. Represent Housing at marketing events, including New Student Orientation, Enrollment Management events, Open Houses, and other Life University programs.
  13. Process room changes in collaboration with the Director of Housing Operations and the Residence Life Hall Advisors.
  14. Conduct data audits for accuracy of data in Star Rez, Colleague, and Backboard.
  15. Perform additional duties as assigned.
Requirements

Bachelor's degree.

Three (3) years of previous direct related experience in data processing and platform management.

Five (5) years previous experience in a higher education setting.

OR

Associate Degree.

Five (5) years of previous direct related experience in data processing and platform management.

Seven (7) years previous experience in a higher education setting.



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