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IT Performance Lead

2 months ago

Washington, Washington, D.C., United States Booz Allen Hamilton Full time

Position Overview:

Are you a seasoned professional in IT performance oversight eager to redefine operational excellence? Do you possess the ambition to lead a team that provides innovative technical solutions? Project managers play a pivotal role in every facet of an organization, balancing client needs with project objectives while contributing to business growth and employee development. We seek an individual like you to assist our clients in achieving their goals.

The IT Performance Manager is tasked with the development and maintenance of IT operational process standards to ensure performance aligns with Service Level Requirements (SLRs). This role encompasses the ongoing assessment of system and application availability, as well as service desk efficiency. Responsibilities include monitoring performance metrics across all IT and Cyber support services for a Federal client, compiling and presenting performance data, and facilitating performance analysis. In this capacity, you will collaborate with service owners and technical leads to establish and document service levels, assess discrepancies, and propose corrective measures.

Essential Qualifications:

  • Minimum of 8 years in IT Project Management or IT Performance Management
  • Proven experience in establishing and managing Service Level Agreements (SLAs) or Service Level Requirements (SLRs)
  • Possession of Secret clearance
  • Bachelor's degree in a relevant field

Preferred Qualifications:

  • Experience in leading and motivating team members to ensure project success
  • Background in establishing IT performance metrics, along with data collection and reporting
  • Ability to create and present performance dashboards to communicate performance insights
  • Experience managing a service desk and help desk for IT applications or network support
  • Capability to manage multiple projects concurrently
  • Strong interpersonal skills to engage with all levels of leadership and technical subject matter experts, including senior-level Federal clients
  • Top Secret clearance
  • Project Management Professional (PMP) Certification or ITILv3/4 Certification

Clearance Requirements:

Selected candidates will undergo a security investigation and may need to meet eligibility criteria for access to classified information; Secret clearance is mandatory.

Career Development:

Grow with Us

Your professional growth is important to us, which is why we provide numerous opportunities for career advancement. With programs for professional and leadership development, tuition reimbursement, mentoring, and networking, you can forge a unique and rewarding career path tailored to your aspirations.

Inclusive Environment:

Diverse perspectives foster collective innovation. Booz Allen's culture of respect, equity, and opportunity ensures that you can bring your authentic self to work. With various business resource groups and networking opportunities, you'll quickly find your community.

Wellness Support:

Our comprehensive benefits package includes wellness initiatives with HSA contributions, paid holidays, parental leave, a generous 401(k) match, and more. With these benefits, along with flexible schedules and remote work options, we support you in achieving a balanced and fulfilling life, both professionally and personally.

Compensation Overview:

At Booz Allen, we recognize your contributions and provide you with opportunities and choices that support your overall well-being. Our offerings encompass health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and alignment with our values. Eligibility for benefits extends to full-time and part-time employees working at least 20 hours per week regularly.

Work Model:

Our people-first culture emphasizes the importance of flexibility and collaboration, whether in-person or remote.

  • If this position is designated as remote or hybrid, you will occasionally work from a Booz Allen or client site.
  • If this position is designated as onsite, you will collaborate with colleagues and clients in person as necessary for the role.

Equal Employment Opportunity:

We are an equal employment opportunity/affirmative action employer that empowers our workforce to drive change fearlessly, regardless of race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable law.