Hotel Rooms Controller

2 days ago


Miami Beach, Florida, United States Loews Hotels Full time
Job Title: Hotel Rooms Controller

Are you a hospitality professional looking for a challenging role in a dynamic environment? We are seeking a skilled Hotel Rooms Controller to join our team at Loews Hotels.

Job Summary:

The Hotel Rooms Controller is responsible for overseeing the efficient registration and account settlement of hotel guests, ensuring a seamless and personalized experience for our valued customers. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Oversee the registration and check-out process for hotel guests, ensuring accuracy and efficiency.
  • Assist Front Desk Agents in resolving guest complaints and requests.
  • Perform all Front Desk, Reservations, and Star Service functions as needed.
  • Print occupancy, arrivals, and departures reports on a timely basis.
  • Review Specials Report for all arriving guests to ensure pre-blocking of rooms and coordination of special services.
  • Block relocated guests who will be returning to the hotel.
  • Communicate all special requests to Housekeeping and Room Service.
  • Monitor and ensure completion of all room changes.
  • Check for duplicate reservations on a daily basis.
  • Monitor clearing of all due-outs, Express Checkouts, no-shows, and Pre-Registered guests.
  • Process applicable charges for late check-outs.
  • Check the status of all Out-of-Order rooms on a daily basis.
  • Monitor availability of showrooms for the Sales & Conference Management departments.
  • Review group resumes to verify group billing procedures, VIPs, and special requests.
  • Responsible for conducting daily line-ups.
  • Monitor arrivals to ensure that rooms are ready by check-in time.
  • Clear departures by working closely with Housekeeping Department.
  • Ensure all guest departure calls are done on a daily basis.
  • Accurately report guest needs and problem resolution.
Requirements:
  • Excellent communication skills - oral and written.
  • Excellent guest service skills.
  • Knowledge of computer programs utilized in property management.
  • Able to work a flexible schedule, including weekends and holidays.
Education:
  • Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills.
Experience:
  • Minimum one year experience as Front Desk Agent at a comparable quality property.

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