Hotel Rooms Controller
2 days ago
Are you a hospitality professional looking for a challenging role in a dynamic environment? We are seeking a skilled Hotel Rooms Controller to join our team at Loews Hotels.
Job Summary:The Hotel Rooms Controller is responsible for overseeing the efficient registration and account settlement of hotel guests, ensuring a seamless and personalized experience for our valued customers. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:- Oversee the registration and check-out process for hotel guests, ensuring accuracy and efficiency.
- Assist Front Desk Agents in resolving guest complaints and requests.
- Perform all Front Desk, Reservations, and Star Service functions as needed.
- Print occupancy, arrivals, and departures reports on a timely basis.
- Review Specials Report for all arriving guests to ensure pre-blocking of rooms and coordination of special services.
- Block relocated guests who will be returning to the hotel.
- Communicate all special requests to Housekeeping and Room Service.
- Monitor and ensure completion of all room changes.
- Check for duplicate reservations on a daily basis.
- Monitor clearing of all due-outs, Express Checkouts, no-shows, and Pre-Registered guests.
- Process applicable charges for late check-outs.
- Check the status of all Out-of-Order rooms on a daily basis.
- Monitor availability of showrooms for the Sales & Conference Management departments.
- Review group resumes to verify group billing procedures, VIPs, and special requests.
- Responsible for conducting daily line-ups.
- Monitor arrivals to ensure that rooms are ready by check-in time.
- Clear departures by working closely with Housekeeping Department.
- Ensure all guest departure calls are done on a daily basis.
- Accurately report guest needs and problem resolution.
- Excellent communication skills - oral and written.
- Excellent guest service skills.
- Knowledge of computer programs utilized in property management.
- Able to work a flexible schedule, including weekends and holidays.
- Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills.
- Minimum one year experience as Front Desk Agent at a comparable quality property.
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