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Customer Service Representative

2 months ago

Tyler, Texas, United States Austin Bank Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Austin Bank in Downtown Tyler. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their banking and financial needs are met with the highest level of quality and professionalism.

Key Responsibilities
  • Provide superior customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide personalized service.
  • Stay up-to-date on company communications, policies, and procedures to ensure accurate and informed responses to customer inquiries.
  • Participate in ongoing training and development to enhance skills and knowledge, staying current with industry trends and best practices.
  • Uphold the values of Austin Bank, demonstrating integrity, ethics, and confidentiality in all interactions with customers and colleagues.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent required, with a degree in a related field preferred.