Network Operations Specialist
3 hours ago
We are seeking a highly skilled Network Operations Technician to join our team at TEKsystems c/o Allegis Group. As a Network Operations Technician, you will be responsible for monitoring and maintaining the health of our network infrastructure, ensuring seamless communication and data transmission.
Key Responsibilities- Monitor network management systems and engage with telecom providers to resolve issues and drive restoral efforts.
- Track incident details and update information in the incident management tool in a timely and accurate manner.
- Solve systems and network problems/questions with limited scope and complexity.
- Apply technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
- Identify resolutions of routine technical queries from customers and Business Units.
- Take guidance from other team members or management to resolve fewer routine issues.
- Work with Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving fewer complex issues.
- Use discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
- Monitor and troubleshoot system performance, troubleshoot, resolve, or escalate network issues.
- Understand deployment, configuration, and maintenance routines and develop tools to make the process more efficient.
- Participate in network solutions design and configurations.
- Analyze issues and provide customers with guidance to resolve problems.
- A minimum of 6 years of relevant experience or an AA/AS degree with less than 2 years of relevant experience.
- Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
- Knowledge and understanding of ITIL/ITSM concepts and practices.
- CCNA certification is a plus.
- Ability to work in a 24 x 7 365 Operation Center, including weekends and holidays.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this role may include medical, dental & vision, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave.
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