Customer Service Representative

3 weeks ago


Buckhead, Georgia, United States PostNet Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at PostNet. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a professional and timely manner.

Key Responsibilities:
  • Assist customers with shipping and packaging services, including scanning incoming packages.
  • Provide accurate and helpful information about products and services.
  • Process customer sales through the point-of-sale system.
  • Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff.
  • Sort and deposit mail in private mailboxes.
  • Capture, complete tasks, and organize Virtual Mail.
  • Respond to customer inquiries via phone and email.
Requirements:
  • Previous customer service or sales experience in a retail environment.
  • Exceptional customer service skills.
  • Ability to multitask and work in a fast-paced environment.
  • Effective verbal and written communication skills.
  • Strong attention to detail.
  • Outstanding time management and organizational skills.
  • High school diploma or equivalent required.
  • Valid driver's license required with reliable transportation.
  • Proficient with Microsoft Office applications, Windows operation system, and other computer hardware and software.
What We Offer:
  • A competitive hourly rate of $14.00.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

We invite all qualified candidates to apply for this exciting opportunity to join our team at PostNet.



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