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Community Engagement Specialist
2 months ago
Position Level
Entry Level
Work Type
Part-time Hourly
Educational Requirements
No specific education required
Compensation
$12.46 per hour
Work Schedule
Varied hours
Job Category
Membership Services
Position Summary
We are currently seeking enthusiastic individuals for various shifts.
ABOUT THE ORGANIZATION
The YMCA of Western North Carolina is dedicated to enhancing community well-being through youth development, healthy living, and social responsibility. Established in 1889, we serve over 100,000 individuals from diverse backgrounds, fostering the growth of children and teens, promoting health, and creating opportunities for community involvement. Our extensive network includes multiple YMCAs, numerous program sites, and YMCA Camp Watia. As the leading provider of licensed school-age childcare in the state, we support over 1,000 children daily, helping them to learn, grow, and succeed. We are committed to being an anti-racist, multicultural organization, actively addressing racism and its impacts on all cultures. We seek staff who are passionate about community service and embody our core values of caring, honesty, respect, and responsibility. For further details, please visit our website.
ROLE DESCRIPTION
We are in search of friendly and dedicated individuals to foster a welcoming atmosphere for members of all backgrounds and abilities. The Membership Services Associate plays a crucial role in delivering outstanding customer service to our community. This position is highly visible, serving as the first point of contact for members entering our facilities and acting as engagement specialists. In this capacity, you will cultivate a friendly environment, promote membership sales, and connect members with YMCA programs such as swim lessons, sports, and childcare.
KEY RESPONSIBILITIES
- Greet and welcome all members and potential members upon entry.
- Communicate the benefits and value of the YMCA as a nonprofit organization and the advantages of membership.
- Utilize our Daxko Operations software to manage membership sales and program registrations.
- Maintain a thorough understanding of all program offerings, pricing, policies, and procedures.
- Deliver exceptional service to members, guests, and program participants both in-person and over the phone, enhancing member retention.
- Conduct engaging tours for prospective members, showcasing the community impact of the YMCA and the benefits of membership.
- Participate in all required staff meetings and training sessions.
- Perform additional duties as assigned.
- Minimum age of 16 years.
- GED or High School Diploma preferred.
- Bilingual in English and Spanish preferred.
- Basic computer skills or willingness to learn within 90 days (MS Word, MS Excel, Daxko knowledge is a plus).
- Ability to perform CPR and First Aid skills as required.
- At least one year of experience in customer service, whether paid or volunteer.
- Strong interpersonal skills: Ability to effectively communicate and manage information with peers, staff, and volunteers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Must be able to see, hear, and speak clearly.
- Ability to bend, stand, stoop, and walk.
- Must be able to move quickly to various locations within the facility.
- Ability to comprehend and communicate written and verbal instructions.
