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Memory Care Advisor

2 months ago

Wilmington, Delaware, United States ProMedica Full time
Job Summary

We are seeking a skilled Memory Care Advisor - Sales and Marketing Director to join our team at Arden Courts of Wilmington. As a key member of our sales and marketing team, you will be responsible for building and maintaining Assisted Living occupancy through the implementation of a facility marketing plan and application of sales techniques.

Key Responsibilities
  • Regularly and customarily spends majority of their time engaged in growing move-ins
  • Maintains a thorough knowledge of the buildings products and services, resident care related capabilities and physician relations
  • Effectively uses customer relationship management (CRM) systems and tools to manage referral source sales
  • Develops relationships with a growing base of referral sources, leading to a consistent flow of quality referrals to the building
  • Effectively uses IMPACT sales process to build relationships with inquiries resulting in commitment to move-in
Market Planning and Analysis

Develops and executes an annual sales and marketing plan and manages available resources to meet building objectives, within budget

Promotion/PR/Advertising Responsibilities
  • Maintains a media contact list. Writes and submits press releases with photos to local media monthly as outlined in sales and marketing plan
  • Maintains current data base and develops monthly topical communications to inquiry leads
  • Works with Corporate Marketing Communications Manager and Manager of Market Development in the development of print advertisement, brochures and media campaigns
Customer Satisfaction

Models customer service principals throughout the building and promotes appreciation of our customers' needs with every employee

Requirements
  • College degree preferred
  • Familiarity with long-term care and/or health care services preferred
  • Sales experience, particularly in health care services, products, or pharmaceuticals preferred

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. We are an equal opportunity employer and welcome applications from diverse candidates.