Business Operations Specialist

4 days ago


Carrollton, Texas, United States DuraServ Corp Full time

Job Title: Business Operations Specialist

Salary Range: $70,000 - $90,000 per year

This role involves managing and optimizing the in-house collections process. The AR Collections Analyst II will be responsible for handling complex accounts, implementing advanced collection strategies, and providing mentorship to junior team members.

Key Responsibilities:

  • Proactively manage and follow up on assigned accounts to ensure timely collection of outstanding invoices aged beyond AR30.
  • Contact customers via phone, email, and letters to remind them of payment due dates and negotiate payment plans when necessary.
  • Analyze customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues.
  • Reconcile accounts receivable ledger to ensure accuracy and completeness of payment records.
  • Investigate and resolve customer payment disputes and discrepancies in a timely and efficient manner.
  • Provide support for Strategic Customers.
  • Coordinate with internal departments, such as sales, customer service, and billing, to address and resolve issues impacting collections.
  • Maintain detailed and accurate records of collection activities and customer interactions in the accounting system.
  • Build and maintain strong relationships with customers to facilitate timely payments and resolve issues amicably.

Requirements:

  • Minimum of 5 years of experience in accounts receivable, collections, or a related field.
  • (S) Excellent communication and negotiation skills.
  • (A) Ability to identify and resolve problems.
  • (K) Advanced proficient with Microsoft Office 365. Specifically, Business Services.
  • Detail-oriented with strong organizational skills.
  • Familiar with High Radius is a plus.

About DuraServ Corp:

DuraServ Corp is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business needs.



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