Business Operations Specialist
4 days ago
Job Title: Business Operations Specialist
Salary Range: $70,000 - $90,000 per year
This role involves managing and optimizing the in-house collections process. The AR Collections Analyst II will be responsible for handling complex accounts, implementing advanced collection strategies, and providing mentorship to junior team members.
Key Responsibilities:
- Proactively manage and follow up on assigned accounts to ensure timely collection of outstanding invoices aged beyond AR30.
- Contact customers via phone, email, and letters to remind them of payment due dates and negotiate payment plans when necessary.
- Analyze customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues.
- Reconcile accounts receivable ledger to ensure accuracy and completeness of payment records.
- Investigate and resolve customer payment disputes and discrepancies in a timely and efficient manner.
- Provide support for Strategic Customers.
- Coordinate with internal departments, such as sales, customer service, and billing, to address and resolve issues impacting collections.
- Maintain detailed and accurate records of collection activities and customer interactions in the accounting system.
- Build and maintain strong relationships with customers to facilitate timely payments and resolve issues amicably.
Requirements:
- Minimum of 5 years of experience in accounts receivable, collections, or a related field.
- (S) Excellent communication and negotiation skills.
- (A) Ability to identify and resolve problems.
- (K) Advanced proficient with Microsoft Office 365. Specifically, Business Services.
- Detail-oriented with strong organizational skills.
- Familiar with High Radius is a plus.
About DuraServ Corp:
DuraServ Corp is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business needs.
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