Banquet Server Position

3 weeks ago

Chicago, Illinois, United States Benchmark Quad Club Full time

Benchmark Quad Club is seeking a highly skilled Banquet Server to join our team.

About the Role:

  • As a Banquet Server, you will be responsible for ensuring that our guests have an exceptional dining experience by attending to their needs and making them feel comfortable and well taken care of.
  • You will work in a fast-paced environment, handling multiple tables and tasks simultaneously, and providing exceptional service to our guests.
  • Our ideal candidate will have a passion for creating an exceptional experience for all guests, excellent communication skills, and the ability to work under pressure in a fast-paced environment.

Responsibilities:

  1. Adhere to the steps of service according to the service standards.
  2. Familiarize yourself with various styles of service, including European Family Style Service.
  3. Familiarize yourself with all menu items, wine and beverage lists.
  4. Set up for events to include setting silverware, folding napkins, preparing drinks, placement of center pieces.
  5. Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
  6. Assist as needed with event room setup according to meal period and table needs.
  7. Perform food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked.
  8. Ensure all opening, on-going and closing side work is complete and signed off by a manager on duty.
  9. Serve food and beverages to guests.
  10. Remove dishes, glasses, silverware or other items from tables/counter tops and takes them to the kitchen.
  11. Clean and sanitize tables and/or counters & seats after guests are finished.
  12. Answer questions relating to menu items.
  13. Explain how various menu items are prepared, cooking methods and ingredients.
  14. Take into consideration any special request and dietary issues made by the guest.
  15. Provide general property information.
  16. Offer warm and sincere welcome/farewell for all guests.
  17. Maintain an up to date working knowledge of all Forum amenities as well as any special events.
  18. Interact with staff in a professional manner, assisting other departments with necessary information.
  19. Ensure final quality check on food and beverage items prior to serving guests.
  20. Monitor assigned tables for customer satisfaction, quality and additional service.
  21. Address any guest issue promptly and with high concern.
  22. Provide assistance to other event and restaurant staff as needed.
  23. Maintain constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Report all safety incidents to on-duty supervisor.
  24. Act with responsibility towards all company property, supplies and equipment.
  25. Maintain a professional appearance according to the dress code standards.
  26. Remain alert, courteous and helpful to the guests and colleagues at all times.

Requirements:

  • Minimum of 4 years of food and beverage experience required.
  • Minimum of 2 years of banquet, event and/or catering serving experience preferred.
  • Preferred experience in a 4-star, 5-star venue with synchronized service.
  • Adequate knowledge of wine, beer, cocktails, and spirits.
  • Must be able to work under pressure in a fast-paced environment.
  • Exemplify the Forum by maintaining a professional and welcoming appearance.
  • Must have a passion for creating an exceptional experience for all guests.
  • Must be able to read, write and speak English.
  • Must be able to accurately follow instructions, both verbally and written.
  • Must possess excellent communication skills.
  • Must always ensure a teamwork environment.
  • High school education required.
  • Must be a United States citizen or possess a valid work permit.
  • Must be in process or have completed the vaccine process for COVID-19 by time of job offer and be willing to stay fully vaccinated.

Benchmark Quad Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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