Luxury Service Associate

4 days ago


Miami, Florida, United States SLS Full time
Job Overview

We are seeking a highly skilled Luxury Service Associate to join our Front Office Team at SLS South Beach, Miami.

Key Responsibilities:
  • Provide personalized recommendations and make reservations for dining, nightlife, theater, and other activities, ensuring guests have an exceptional experience.
  • Maintain in-depth knowledge of hotel offerings, services, and hours of operation to cater to guest requests.
  • Stay up-to-date on local events, attractions, and holiday schedules to offer expert advice.
  • Establish strong relationships with vendors to ensure information is current and accurate.
Additional Duties:
  • Communicate effectively with employees and guests using clear direction and positive speaking voice, promoting a warm and welcoming environment.
  • Remain calm and alert during emergency situations and heavy restaurant activity, providing excellent service under pressure.
  • Make informed decisions based on previous experience and good judgment, prioritizing guest satisfaction.
Safety Requirements:

The role requires the ability to lift large and heavy packages and boxes, as well as push and pull up to 150 pounds with appropriate equipment.

Requirements:
  • Bachelor's Degree preferred.
  • One to two years of experience in a public contact position, preferably in an upscale or lifestyle brand hotel.
  • Intermediate to proficient understanding of computer systems such as Opera, GoConcierge, HotSOS, Microsoft Word, Excel, and Outlook.
Estimated Salary: $52,000 - $72,000 per year.

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