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Customer Support Representative

2 months ago

Fayetteville, Arkansas, United States Dahlauto Full time

Join Our Team as a Customer Service Specialist

At Dahlauto, we are seeking a dedicated individual to enhance our customer service experience. In this dynamic role, you will engage with our express service clientele, ensuring their needs are met with professionalism and warmth. Your responsibilities will include welcoming guests, managing their service requests, and maintaining clear communication throughout their visit.

What We Offer:

  • Comprehensive Medical Coverage
  • Dental and Vision Insurance
  • 401K Plan with Automatic Company Contribution
  • Life and Accident Insurance
  • Short and Long-Term Disability Insurance
  • Cancer and Critical Illness Insurance
  • Pet Insurance Options
  • Identity Theft Protection
  • Paid Training Programs
  • Generous Paid Time Off
  • Team Lunches and Company Holidays
  • Discounts on Products and Services
  • Closed on Sundays

Key Responsibilities:

  • Manage service orders and ensure efficient flow in the Drive Lane.
  • Deliver prompt and courteous service to all customers.
  • Take initiative to enhance the customer experience, ensuring a positive impression.
  • Provide comprehensive support for all customer inquiries, whether in-person or via phone.
  • Collaborate with technicians to relay essential information back to customers.

Qualifications:

  • Friendly and organized demeanor.
  • Excellent communication skills.
  • Proven track record of customer satisfaction.
  • Team-oriented and self-motivated.
  • Able to work independently with minimal supervision.
  • Valid driver's license with a clean driving record.

We are proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace.