Front Desk Representative

3 weeks ago


Bellevue, Washington, United States Safelite Group, Inc. Full time
Meet Our Team
Safelite welcomes everyone and values our diverse workforce and suppliers. As an equal opportunity employer, we strive to create an inclusive environment where everyone feels valued and respected.

Benefits Package
We offer a comprehensive benefits package that includes medical coverage plans customized to suit your needs, a 401(k) plan with company matching, paid time off (PTO) programs, company holidays, and paid volunteer days. Our benefits package is valued at more than $10k* and reflects our commitment to supporting the overall well-being of our employees.

Job Description
The Customer Advocate will be responsible for managing all aspects of the front desk, including answering phones, responding to emails, and greeting customers in person. They will also be responsible for resolving customer concerns quickly and efficiently, often coming up with creative solutions. Additional responsibilities include managing incoming calls, e-mails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations. The Customer Advocate will also keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts, and missing information. This role requires strong organizational and communication skills, as well as the ability to multitask and prioritize tasks effectively.

What We Offer
In addition to the competitive weekly base pay and comprehensive benefits package, we also offer up to $5,250 annually in tuition reimbursement, paid training, and all the tools and resources you'll need to be successful. Our company culture emphasizes work-life balance, diversity, and inclusion, making us a great fit for those seeking a fulfilling career.

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