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Customer Service Team Lead

1 month ago

Green Bay, Wisconsin, United States Schneider Full time
Job Overview

Schneider is seeking a highly skilled Customer Service Team Leader to lead and develop a team of associates in Green Bay. The ideal candidate will have a strong background in customer service and team leadership, with a proven track record of driving business results and improving customer satisfaction.

Key Responsibilities
  • Coach and mentor a team of associates to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Participate in business meetings to discuss key performance indicators, customer feedback, and process improvements.
  • Optimize resource utilization to achieve business objectives, including managing budgets, scheduling, and workflow.
  • Make employment-related decisions, including hiring, training, and performance management.
  • Resolve issues related to productivity, capacity, equipment, safety, and cost efficiency.
  • Work closely with other teams to identify and address problem areas and streamline processes.
Requirements
  • Bachelor's degree in transportation, logistics, or a related field.
  • Two plus years of related work experience, preferably in a customer service or team leadership role.
  • Strong written and oral communication skills, with the ability to effectively communicate with customers, team members, and stakeholders.
  • Goal-driven and motivated to reach desired outcomes, with a focus on delivering exceptional customer service and driving business results.
  • Able to positively coach, lead, and influence a team, with a strong emphasis on teamwork, collaboration, and continuous improvement.
Benefits
  • Medical, dental, and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program, where you can earn above and beyond your base pay.
  • Tuition reimbursement.