Patient Services Manager
1 month ago
We are seeking a highly skilled Patient Services Manager to lead our food service operations in a large Acute Care hospital setting in Jacksonville, Florida. As a key member of our team, you will be responsible for managing a team of up to 24 hourly associates, ensuring the delivery of high-quality patient food services, and maintaining a safe and healthy work environment.
Key Responsibilities:- Establish and implement patient food services needs based on medical direction and patient population
- Hire, direct, coach, train, and develop patient service team members
- Comply with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
- Ensure patient services staff assists in achieving stated patient satisfaction goals
- Comply with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
- Participate in/lead patient satisfaction programs, departmental meetings, and facility-wide Quality Assurance/Performance Improvement programs
- Associate degree with three (3) years work experience in food services or related field, or bachelors degree in food service technology/management or related field
- Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred
- Minimum of three to five (3-5) years experience in food service management preferred in an acute care hospital, rehabilitation center, or senior living setting
- ServSafe certified, desirable
- Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Morrison Healthcare is a member of Compass Group USA. We are an equal opportunity employer and welcome applications from all qualified candidates. Please note that this job post is not an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. We reserve the right to modify or change the essential functions of the job based on business necessity.
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