Desktop Support Specialist

1 month ago


Clarion, Iowa, United States ICONMA Full time
Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at ICONMA. As a key member of our IT operations team, you will provide critical day-to-day support for our computing environment, ensuring the smooth running of our systems and services.

Key Responsibilities
  • Provide basic day-to-day operational support for our computing environment, following established procedures.
  • Manage onsite desktop hardware, troubleshoot software issues, and perform printer hardware management tasks.
  • Offer smart hands support for our server and network teams, as well as support for conference rooms and asset lifecycle management.
  • Perform and monitor standard processes or operations, resolving issues and documenting information as needed.
  • Interact with external contacts, updating assets in Asset Center, following KB articles for problem resolution, and following unit-specific processes.
  • Communicate effectively via email and create basic documents and records, including contact lists, process logs, problem incidence reports, and customer information updates.
  • Recognize and resolve problems with our processes and operations, reporting issues that fall outside established procedures.
  • Maintain equipment, supplies, and data supporting our processes and operations, including scheduling routine equipment maintenance, ordering supplies, and monitoring inventory.
  • Apply technical knowledge to support our processes and operations, including understanding basic printer operations and performing troubleshooting tasks.
Requirements
  • Knowledge of computing and networking concepts and fundamentals, including Windows operating systems.
  • Customer Service skills and ability to use standard desktop load applications, such as Microsoft Office.
  • Knowledge of computer security policies and general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered.
About ICONMA

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons, regardless of race, color, gender, age, sexual orientation, citizenship, or disability.



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