Customer Support Specialist

6 days ago


Poway, California, United States Domino's Franchise Full time
Job Description

Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service to customers via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer orders and resolve any issues related to order fulfillment
  • Collaborate with other team members to ensure seamless customer service experience
  • Stay up-to-date with company policies and procedures to ensure compliance

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Basic computer skills and knowledge of customer service software
  • Ability to work a flexible schedule, including evenings and weekends

Work Environment:

Our store is a fast-paced and dynamic environment where you will be working with a team to provide exceptional customer service. You will be required to stand for long periods of time, walk, and move around the store as needed. You will also be required to lift up to 50 pounds and push/pull carts and equipment.

Physical Requirements:

  • Standing: Most tasks are performed from a standing position
  • Walking: Walking is generally in short distances for short durations
  • Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
  • Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
  • Pushing: Pushing is performed to move trays which are placed on dollies
  • Climbing: Team members must infrequently navigate stairs or climb a ladder
  • Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station
  • Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas
  • Reaching: Reaching is performed continuously; up, down, and forward
  • Hand Tasks: Eye-hand coordination is essential. Use of hands is continuous during the day


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