Orthopaedic Surgical Specialist
1 week ago
As an Orthopaedic Surgical Specialist at Stryker, you will play a critical role in providing technical consultative services to customers before, during, and after routine surgical cases. Your primary responsibility will be to drive customer and patient satisfaction by ensuring customers comprehend technical specifications and on-label use of products.
Key Responsibilities- Provide effective technical information to customers regarding the use of Stryker products prior to, during, and/or after surgical procedures.
- Respond to customer queries and requests in a timely and professional manner.
- Manage consigned and owned inventory by delivering, organizing, and monitoring inventory of implants and instruments at customer locations.
- Attend and support routine primary surgical procedures.
- Identify and troubleshoot product-related problems and/or issues related to a customer's application of a product.
- Document every incident regarding product performance and assist in preparing reports according to Company policy and governmental requirements.
- Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes.
- Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
- Provide limited product training to colleagues and/or customers in both one-on-one and in-service settings.
- Assist in driving sales initiatives by assisting with technology upgrades.
- High School diploma. Prefer Associate's Degree or Bachelor's Degree in a technical field of study.
- Prefer 2+ years as hospital and/or military surgical technician, nurse, or other directly relevant position.
- Demonstrated problem-solving, communication, and teamwork skills, including the ability to drive clear verbal messages regarding technical subjects.
- Demonstrated ability to manage complex processes with high detail orientation.
- Demonstrated ability to provide accurate, timely, and effective customer service.
- Demonstrated ability to utilize office systems (Microsoft Office).
- Prefer proficiency in order and inventory management systems.
50%
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