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Communication Center Operator
2 months ago
At Allina Health, we are seeking a skilled Emergency Medical Services (EMS) Call Taker to join our team. As a key member of our Emergency Services Communication Center, you will be responsible for receiving and processing emergency and non-emergency calls, providing critical support to individuals in need.
Key Responsibilities- Emergency Call Processing: Answer 911 and interfacility transfer calls, providing coordination for ALS, BLS, and Special Transportation services.
- Medical Triage and Direction: Determine the level of care required using medical triage with callers, and provide medical direction in emergencies prior to on-scene arrival.
- Communication and Coordination: Provide coordination for medical transportation, ALS, BLS, and Special Transportation services, ensuring seamless communication and support.
- Education and Experience: Must be 18 years of age, with education and/or experience meeting required functional competencies.
- Licenses and Certifications: Emergency Medical Dispatch (EMD) certification required within 60 days.
- High School Diploma or Equivalent: A high school diploma or equivalent is preferred.
- Emergency Medical Services Dispatch or Healthcare Experience: 2 years of experience in Emergency Medical Services Dispatch or Healthcare (Medical Assistant, Emergency Room Technician) is preferred.
- Sedentary Work: The role requires sedentary work, with occasional lifting of up to 10 pounds and negligible weight frequently.