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Enterprise Client Success Manager

2 months ago

Alexandria, Virginia, United States Lavendo Full time
About Lavendo

Lavendo is a pioneering SaaS company at the forefront of data privacy and security innovation. Our powerful Data Privacy Governance platform utilizes patented AI technology to revolutionize customer data protection, ensuring compliance with GDPR, CCPA, and other privacy regulations for Fortune 100 organizations and mid-market enterprises.

Our unified consent and preference management APIs enable seamless data handling across multiple channels, setting new standards in the industry.

The Opportunity

We're seeking a talented Enterprise Client Success Manager to join our team. In this role, you'll be instrumental in ensuring the success and growth of our enterprise clients, driving adoption, and fostering long-term relationships.

Key Responsibilities
  • Serve as the trusted advisor for assigned Enterprise clients
  • Drive product adoption, usage, and customer satisfaction
  • Identify and execute upsell and cross-sell opportunities
  • Conduct regular business reviews and health checks with clients
  • Collaborate with cross-functional teams to resolve customer issues and drive success
  • Monitor and report on customer health metrics and KPIs
  • Manage renewals and expansion processes
Requirements
  • At least 3 years of experience in Customer Success or Account Management roles in the SaaS industry
  • Proven track record of managing and growing Enterprise accounts
  • Ideally, a strong understanding of data privacy, security, and compliance landscapes
  • Excellent communication and presentation skills
  • Experience with CRMs and other software and tools
  • Bachelor's degree in Business or related field
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • Competitive salary: $85,000-$105,000 base per year (negotiable based on experience)
  • Performance-based bonus +20k (negotiable based on experience)
  • Benefits: full health, dental, and vision coverage, life insurance, 401(k)
  • Work-life balance, hybrid schedule, and 2-week PTO
  • Collaborative company culture and supportive, inclusive environment for all employees