Advanced Field Services Professional

5 days ago


Naperville, Illinois, United States WEBIT Services Full time
Job Description: As a Field Services Professional, you will be responsible for delivering expert-level IT support, overseeing the configuration, deployment, and maintenance of IT systems for clients. This role involves deep client interaction, proactive problem-solving, and ensuring infrastructure is up-to-date and operating efficiently.

The estimated salary for this position is $95,000-$140,000 per year, based on the job requirements and industry standards in Chicago. Benefits include company-paid health insurance, unlimited PTO, and employee assistance program.

Core Responsibilities:
  • Provide advanced technical support and troubleshooting for complex issues across hardware, software, and network systems.
  • Collaborate with support teams to resolve issues and reduce client downtime.
  • Document configurations, deployments, and troubleshooting procedures for internal teams and clients.
  • Train junior engineers and share best practices to improve team capabilities.


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