Patient Experience Manager
5 days ago
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. Our mission is to rebuild healthcare as it should be.
Role Summary
We are seeking a skilled Patient Relations Manager to join our team. As a PRM, you will be responsible for advocating for our patients by helping them navigate through insurance options and bills. You will also serve as a resource to the care team and outreach team for questions regarding Medicare and eligibility. This role requires a strong understanding of Medicare and the ability to communicate effectively with patients and providers.
Key Responsibilities
This role involves:
- Learning the ins and outs of Medicare and using knowledge to assist patients with navigating insurance issues
- Serving as internal resource in the clinic on insurance questions for physicians and staff
- Assisting patients in navigating the healthcare system, helping patients resolve medical bills inside and outside of Oak Street Health, building and maintaining trusting relationships with Oak Street Health patients, and managing welcome visits and orientation processes for new Oak Street Health patients
- Providing exceptional customer service to create an unmatched patient experience
- Fostering patient engagement through the design and execution of events, including center tours
Requirements
To be successful in this role, you will need:
- A problem-solving orientation and a flexible and positive attitude
- An eagerness to help us build and refine our operating model
- Sales background preferred, but not required
- Experience with and a supportive attitude toward our patient population of older adults
- Familiarity with relevant patient population
- Community health experience preferred
- Proficient PC skills
- Bachelor's degree preferred, or equivalent education and work experience
- Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary
What We Offer
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
- Collaborative and energetic culture
- Fast-paced and innovative environment
- Competitive benefits, including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
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