Senior Sales Operations Analyst

3 days ago

Palo Alto, California, United States Guardant Health Full time
Job Title: Senior Sales Operations Analyst

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through the use of its proprietary tests, vast data sets, and advanced analytics. The company's oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes, and lower healthcare costs across all stages of the cancer care continuum.

Job Summary

The Senior Sales Operations Analyst plays a critical role in ensuring that the Screening Core Commercial team has the tools, resources, insights, and technology they need to successfully execute their roles and ultimately help GH achieve its mission. This individual contributor partners closely with Sales, Marketing, Customer Experience, IT, and other internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the Screening Core Sales Team.

Responsibilities
  • Sales Force Technology & Enablement
    • Assist with designing, testing, and implementing CRM updates and SFA resources that support the sales organization.
    • Partner with Training and Sales Leadership teams to train teams on tools and processes.
    • Partner with IT and vendors to manage licenses and provide access for appropriate users to different systems.
  • Data Stewardship and Management
    • Identify and implement improvements to customer master data quality.
  • Sales Support and Other Responsibilities
    • Manage and triage cases in Salesforce.com for Sales Operations.
    • Subject matter expert on sales systems and processes.
    • Work collaboratively with cross-functional partners to deliver commercial initiatives.
Qualifications
  • Bachelor's degree in a life science, technical, or business-related field.
  • 3+ years of commercial or sales operations experience for diagnostics, biotech, or pharma.
  • Experience with Salesforce.com is required.
  • Must be proficient in Microsoft Office suite (Excel, Outlook, PowerPoint, Word).
  • Demonstrated analytical capabilities and familiarity with data visualization platforms (e.g., Tableau, Power BI, etc.).
  • Experience in a prior customer service or sales support role.
  • Project management or Lean Six Sigma experience is a plus.
  • Experience with ticketing software (Jira, ServiceNow, etc.) is a plus.
  • Must possess strong written, listening, and verbal communication skills.
  • Strong attention to detail and proven ability to work effectively across diverse teams.
Additional Information

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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