Global Client Services Specialist

3 weeks ago


Decatur, Illinois, United States IMPERIAL RESOURCE GROUP LLC Full time
Job Summary

The Imperial Resource Group LLC is seeking a highly skilled Global Client Services Specialist to provide exceptional customer support and product information to our clients worldwide.

Responsibilities:
  • Customer Inquiry Resolution: Handle incoming customer inquiries via phone, email, or chat, providing prompt and accurate solutions to their concerns.
  • Product Knowledge: Develop and maintain in-depth knowledge of the company's products and services, staying up-to-date on features, benefits, and technical details.
  • Troubleshooting: Identify and resolve customer issues efficiently, using problem-solving skills to find effective solutions.
  • Documentation: Maintain accurate records of customer interactions, including updates to their accounts and preferences.
Requirements:
  • Experience: Minimum 2 years of experience in customer-facing roles, with a proven track record of resolving complex customer issues.
  • Languages: Fluent proficiency in English and Spanish, with excellent verbal and written communication skills.
  • Skillset: Strong problem-solving skills, ability to work in a fast-paced environment, and excellent time management skills.
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.


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