Client Relations Specialist
3 days ago
Role Overview:
Chandra Britt Armstrong MD, LLC seeks a skilled Client Relations Specialist to handle client interactions, manage sales leads, and ensure exceptional customer experiences.
Key Responsibilities:
- Inbound Call Handling: Answer all incoming calls, addressing client inquiries and concerns while escalating issues when necessary.
- Sales Lead Follow-Up: Conduct timely follow-ups on sales leads, maintaining open communication with clients and prospects.
- Referral Program Development: Establish and maintain referral programs to foster growth through existing client networks.
- EMR/CRM Data Management: Effectively manage data within our electronic medical record/customer relationship management system.
- Scheduling and Coordination: Coordinate appointment scheduling with potential clients, providing detailed information about our services, pricing, and benefits.
- e-Signature Management: Process sales contracts using online e-signature platforms, notifying relevant teams upon completion.
Requirements:
- Excellent Communication Skills: Strong interpersonal and written communication skills to engage effectively with clients and internal stakeholders.
- Time Management: Ability to prioritize tasks efficiently, managing multiple responsibilities simultaneously.
- Business Acumen: Knowledge of general business principles, including marketing, sales, and customer service.
Compensation:$55,000 - $75,000 annually, depending on experience
Company Overview:
As an equal-opportunity employer committed to diversity and inclusion, Chandra Britt Armstrong MD, LLC provides top-notch medical services in an African American community context. We welcome applicants from diverse backgrounds to contribute to our mission.
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