Client Relations Specialist

3 days ago


Decatur, Illinois, United States Chandra Britt Armstrong Md LLC Full time

Role Overview:

Chandra Britt Armstrong MD, LLC seeks a skilled Client Relations Specialist to handle client interactions, manage sales leads, and ensure exceptional customer experiences.

Key Responsibilities:

  • Inbound Call Handling: Answer all incoming calls, addressing client inquiries and concerns while escalating issues when necessary.
  • Sales Lead Follow-Up: Conduct timely follow-ups on sales leads, maintaining open communication with clients and prospects.
  • Referral Program Development: Establish and maintain referral programs to foster growth through existing client networks.
  • EMR/CRM Data Management: Effectively manage data within our electronic medical record/customer relationship management system.
  • Scheduling and Coordination: Coordinate appointment scheduling with potential clients, providing detailed information about our services, pricing, and benefits.
  • e-Signature Management: Process sales contracts using online e-signature platforms, notifying relevant teams upon completion.

Requirements:

  • Excellent Communication Skills: Strong interpersonal and written communication skills to engage effectively with clients and internal stakeholders.
  • Time Management: Ability to prioritize tasks efficiently, managing multiple responsibilities simultaneously.
  • Business Acumen: Knowledge of general business principles, including marketing, sales, and customer service.

Compensation:$55,000 - $75,000 annually, depending on experience

Company Overview:

As an equal-opportunity employer committed to diversity and inclusion, Chandra Britt Armstrong MD, LLC provides top-notch medical services in an African American community context. We welcome applicants from diverse backgrounds to contribute to our mission.



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