Client Services Specialist

2 weeks ago


Decatur, Illinois, United States Chandra Britt Armstrong Md LLC Full time

Job Description: Client Services Specialist

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Estimated Salary: $65,000 - $85,000 per year

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As a Client Services Specialist at Chandra Britt Armstrong MD, LLC, you will play a crucial role in ensuring exceptional client communication and building customer relationships. You will manage and follow up on all incoming leads, patient inquiries, and new patient outreach, while providing clear and concise communication of the company's value proposition and product/service offerings.

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Responsibilities:

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  1. ">
  2. Answer inbound calls, ensuring backup is in place when not available;">
  3. Communicate with new and existing patients to ensure high rebooking percentages for providers;">
  4. Manage data within the EMR/CRM system;">
  5. Schedule appointments and route sales contract drafts into online e-signature platforms;">
  6. Facilitate referral programs with current patients;">
  7. Utilize critical thinking skills to identify patient needs and suggest best-fit appointments;">
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Requirements:

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  • ">
  • Strong people skills;">
  • Excellent written and verbal communication skills;">
  • Natural ability to interact with clients in person and over the phone;">
  • Expert knowledge of writing mechanics;">
  • High attention to detail;">
  • Critical thinking skills;">
  • Ability to work within a growing company and adapt workflow to evolving internal processes;">
  • Willingness to collaborate with all departments;">
  • Knowledge of general business administration and sales;">
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About Us:

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Our commitment to providing top-quality medical care extends beyond our patients. We also strive to create a welcoming environment for our staff, fostering a culture of diversity and inclusion in the workplace.



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