Account Manager

4 hours ago

Ogden, Utah, United States Commercial Tire Full time
Job Title: Account Manager

Commercial Tire is seeking a highly skilled and motivated Account Manager to join our team. As an Account Manager, you will be responsible for servicing, managing, and overseeing all aspects of assigned accounts.

Key Responsibilities:
  • Maintain a weekly Service/Sales Route for assigned accounts.
  • Billing and invoicing within 48 hours.
  • Daily work order turn-ins.
  • Forecast and track key account metrics: CPM, CPH Revenue, and Inventory.
  • Complete NRT reporting for Key Accounts.
  • Develop and maintain strong, long-lasting customer relationships.
  • Ensure timely and successful delivery of solutions according to customer needs and objectives.
  • Identify growth opportunities within assigned accounts and collaborate with sales team to ensure growth attainment.
  • Resolve high-severity requests or issues escalations as needed.
  • Provide excellent customer service by staying in touch, immediate follow-up, and resolving issues.
  • Complete service orders, process tickets, invoices, and bills out customers, verify credit status, make billing adjustments, initiate purchase orders for parts, and maintain records/files for follow-up.
  • Operate air compressor, impact gun, hub-cab hammer, and other various machines and tools.
  • Maintain vehicle cleanliness and mechanical maintenance, and ensure vehicle registration, insurance, safety, and OSHA materials and devices are up-to-date.
  • Tire work (retail and/or commercial, on and off site): Mount and dismount, air pressure checks, and repairs.
  • Active role in product and service sales.
  • Manage a group of customers by servicing and selling recommended products and services.
  • Increase sales revenue by penetrating current customers, gaining new customers, and making "cold calls".
  • Promote ALL Commercial Tire products and services and develop new relationships and maintain existing customer relationships.
  • Reviews market analysis to determine customer needs, volume potential, price schedules, discount rates, and makes recommendations for marketing and sales programs.
  • Promotes excellent customer relations, confers with customers and company officials to resolve issues and ensure prompt service to customers.
  • Serves as a coach to store teams and other sales team members.
  • Completes service orders, processes tickets, invoices, and bills out customers, verifies credit status, makes billing adjustments, initiates purchase orders for parts, assists with updating information on the computer, and maintains records/files for proper follow-up.
  • Oversee fleet management programs and communicate to fleet accounts on ways to enhance efficiencies.
  • Supports company safety and operational standards and adheres to all audit requirements.
Deliverables:
  • Grow Sales and Service Revenue with assigned Accounts at rate of increase with the Store Budgets.
  • Obtains Monthly and Annual Gross Profit Goal.
  • 60 Day Inventory Turns on Customer Bandag Retread Inventory.
  • Complete Quarterly inspections for all assigned accounts with BASys and YTRACS.
Training Requirements:
  • Complete online manufacturer training - Milestone and Yokohama Exceed.
  • TIA training requirement completed on: Industrial Tire Safety, Farm Tire Safety, Earthmover Tire Safety, and MSHA training.
Competencies and Skills:
  • Customer Service.
  • Negotiation.
  • Sales Skills.
  • Interpersonal Savvy.
  • Manage and measure work.
  • Teamwork.
  • Communication.
Qualifications:
  • GED or High School Diploma Required.
  • A valid driver's license (required) and insurable driving record (required).
  • Experience in delivering client-focused solutions based on customer needs.
  • Regular attendance and punctuality.

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