Customer Service Representative

4 weeks ago


Tacoma, Washington, United States Sound Credit Union Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Sound Credit Union. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members via phone, ensuring their financial needs are met with professionalism and care.

Responsibilities
  • Process financial transactions, including withdrawals, cash advances, loan payments, and transfers.
  • Provide members with account status, including current balances and loan details.
  • Assist members with inquiries and resolve issues in a timely and professional manner.
Requirements
  • One year of experience in a customer service position, preferably in a Call Center environment.
  • High School Diploma or equivalent required.
  • Must be bondable.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our hybrid schedule offers a balance of in-person and remote work, allowing you to combine your work and personal life. We are proud to be an Equal Opportunity and Affirmative Action employer, committed to diversity, equity, and inclusion.

Sound Credit Union is a leading financial institution in the Puget Sound region, dedicated to serving our members and communities with integrity and excellence. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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