Enterprise Account Representative

4 weeks ago


Tempe, Arizona, United States Bay Alarm Full time
Position Summary: As a key member of the Bay Alarm team, you will be responsible for generating new business opportunities by targeting inactive and dead accounts. In some cases, you may be assigned to sell upgrades and additions to existing customers, as well as provide general customer assistance. Your primary goal will be to ensure customer satisfaction and resolve any issues that may arise.

Responsibilities:
  • Process alterations, additions, conversions, rate increases, upgrades, and renewals.
  • Meet with customers proactively to ensure they are satisfied.
  • Resolve problems, discrepancies, and answer questions in a manner agreeable to the company and the customer.
  • Make contact with discontinuing customers to maintain accounts or sign new accounts with new tenants/owners.
  • Perform other miscellaneous responsibilities and duties as assigned.

Qualifications:
  • 1-2 years of experience in sales or customer service is required.
  • A high school diploma or equivalent is required.
  • 1-2 years of post-high school education is preferred.
  • Effective sales, customer service, and communication skills are required.
  • Intermediate Word and basic Excel knowledge are required.
  • Superior organizational and follow-up skills are required.
  • The ability to work independently and be resourceful and creative is required.
  • Miscellaneous office skills are required.
  • Typing 35-40wpm is required.
  • A valid CDL and clean driving record are required.
  • The final applicant will need to have the ability to pass a pre-employment screening process.

Why Bay Alarm? Bay Alarm is a family-owned company that prioritizes internal growth and offers outstanding promotional opportunities. We value work-life balance and have a strong commitment to being our best at every opportunity. Our comprehensive benefits package includes medical, dental, vision, life insurance, and 401(k) with company match. We are an Equal Employment Opportunity (EEO) employer and strive to make every employee's experience here enriching. Highlights include paid training, a clearly defined career path, sales mentorship training, mileage reimbursement, and more.

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