Customer Support Associate

5 days ago


Chattanooga, Tennessee, United States Transcard Payments LLC Full time

About Transcard Payments LLC

">

Transcard Payments LLC offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide.

">

What We Offer

">

We provide features including disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing. Our solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes.

">

This Role

">

We are looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers and will be responsible for delivering a best-in-class customer support experience.

">

Responsibilities

">
  • ">
  • Assumes responsibility for the effective and professional completion of call center representative functions.">
  • Receives customer telephone questions and complaints in a professional manner.">
  • Answers inbound calls in a timely manner.">
  • Responds to customer inquiries.">
  • Provides personalized customer service by responding to the needs of the customer.">
  • Manages and updates customer profile with the status of each customer.">
  • Coordinate with departments to achieve customer satisfaction.">
  • Build customer loyalty by meeting customer expectations.">
  • Evaluate problems of the customers and provide logical lasting solutions.">
  • File disputes for customers in accordance with Regulation E.">
  • Replies to all corresponding email.">
  • Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.">
  • Keeps supervisor informed of significant problems.">
  • CORRESPONDS WITH FRAUD DEPARTMENT OF POTENTIAL FRAUDULENT ACTIVITY.">
  • Maintains effective working relations with the operations department.">
">

Requirements

">

To be successful in this role, you should have:

">
  • ">
  • A minimum of $45,000 per year salary based on qualifications and location.">
  • At least 1-2 years of customer service experience.">
  • Excellent interpersonal and customer service skills.">
  • Strong analytical and problem-solving skills.">
  • Ability to multitask and prioritize tasks effectively.">
  • Ability to work in a fast-paced environment and adapt to changing situations.">
  • Availability to work Monday through Friday, 8:30am-5:30pm EST.">
  • A bachelor's degree or equivalent work experience is preferred but not required.">
">

Additional Information

">

Transcard Payments LLC is an equal opportunities employer and welcomes applications from diverse candidates. Please note that we do not accept resumes from third-party vendors at this time.

">

  • Chattanooga, Tennessee, United States Jonathan Lakamp - State Farm Agent Full time

    Job Title: Sales and Support AssociateWe are seeking a highly organized and customer-focused individual to join our team as a Sales and Support Associate. In this role, you will have the opportunity to work closely with customers, provide expert advice on insurance and financial services, and drive business growth through effective sales and marketing...


  • Chattanooga, Tennessee, United States U-Haul Full time

    Company OverviewAt U-Haul, we pride ourselves on being a customer-centric company. Our mission is to provide exceptional service and support to our customers, ensuring they have a seamless experience with our products and services.


  • Chattanooga, Tennessee, United States UniFirst Full time

    OverviewAt UniFirst, we're committed to providing high-quality workwear and uniform solutions to our customers. As a Sales Support Associate, you'll be an integral part of our team, working closely with sales representatives to deliver exceptional customer experiences.ResponsibilitiesIn this role, you'll be responsible for handling telephone inquiries,...


  • Chattanooga, Tennessee, United States Aeropostale Full time

    At Aeropostale, we are dedicated to creating an exceptional shopping experience for our customers. To achieve this, we need talented individuals who share our passion for fashion and customer service.We are currently seeking a Customer Experience Associate to join our team!Your Key Responsibilities:Engage with customers to understand their personal style and...


  • Chattanooga, Tennessee, United States Family Dollar Full time

    Job Title: Customer Service AssociateAbout Us: Family Dollar is a retail chain offering a wide range of products at affordable prices. We are committed to providing exceptional customer service and creating a welcoming shopping experience for our customers.Job Summary: We are seeking a Customer Service Associate to join our team. As a Customer Service...


  • Chattanooga, Tennessee, United States Harris Teeter Full time

    Harris Teeter Overview">As a Harris Teeter team member, you will have the opportunity to work in a fast-paced environment where customer satisfaction is our top priority. We are seeking a skilled Cashier and Store Support to join our retail sales team.Job Summary">This role involves taking care of customers by satisfying their needs and exceeding their...


  • Chattanooga, Tennessee, United States Madewell Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will act as a brand ambassador, bringing your own personal style and passion for the product to the sales floor each day. You will create genuine connections with customers, helping them find their unique look and providing...


  • Chattanooga, Tennessee, United States U-Haul Full time

    As a Customer Service Associate at U-Haul, you will have the opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. You will be responsible for delivering exceptional customer service while ensuring that our customers receive their U-Box containers on time and in excellent condition.About the JobThis is a full-time...


  • Chattanooga, Tennessee, United States Erlanger Health Full time

    Job SummaryA healthcare provider at Erlanger Health Systems delivers patient care directly or indirectly. The associate works under the guidance of licensed professionals to provide assistance with medical procedures and treatments.RequirementsEducation:We require a high school diploma or equivalent. Certain preferences may apply, such as certifications in...


  • Chattanooga, Tennessee, United States Madewell Full time

    Welcome to MadewellWe're a community-driven clothing destination that embodies creativity, inclusivity, and self-expression. With a focus on high-quality products and sustainable practices, we aim to provide our customers with an exceptional shopping experience. As a Sales Associate, you'll play a vital role in bringing our brand to life by showcasing your...


  • Chattanooga, Tennessee, United States Spirit Halloween Full time

    Spirit Halloween Customer Service Associate Job DescriptionAt Spirit Halloween, we're looking for a talented Customer Service Associate with Sales Experience to join our team! As a Customer Service Associate, you'll be responsible for providing exceptional customer experiences, supporting sales efforts, and maintaining a welcoming store environment.Key...


  • Chattanooga, Tennessee, United States Madewell Full time

    We're hiring a Customer Experience Associate at Madewell's Warehouse Row location. In this role, you'll play a crucial part in creating unforgettable experiences for our customers. Your responsibilities will include:• Providing top-notch customer service, actively listening to customers' needs, and offering personalized solutions;• Developing expertise...


  • Chattanooga, Tennessee, United States Belk Full time

    About the RoleBelk is seeking a highly motivated and customer-focused individual to join our team as a Seasonal Sales Associate. In this role, you will have the opportunity to work in a fast-paced environment and develop your skills in sales, customer service, and teamwork.Responsibilities and Expectations• Meet or exceed sales targets and contribute to...


  • Chattanooga, Tennessee, United States Aeropostale Full time

    At Aeropostale, we're looking for a Customer Experience Associate to help us deliver world-class service to our customers. As a key member of our team, you will be responsible for creating memorable shopping experiences that drive sales growth and customer loyalty.In this role, you will:Become a product expert and provide customers with tailored fashion...


  • Chattanooga, Tennessee, United States Giant Food Full time

    About UsGiant Food is the #1 grocer in the Baltimore-Washington area, with over 160 stores spanning across D.C., Maryland, Virginia and Delaware. Our mission is to provide convenient ways for our customers to prepare meals for moments that matter most through meal solutions, recipe inspiration, time-saving services like pickup and delivery and beyond.Our...


  • Chattanooga, Tennessee, United States Madewell Full time

    The Sales Associate role at Madewell requires exceptional customer service skills, a passion for fashion, and a welcoming energy to create genuine connections with customers. Key responsibilities include driving sales by exceeding selling and service expectations, completing training and using product knowledge tools, assisting in-store tasks, sharing...


  • Chattanooga, Tennessee, United States Bojangles Full time

    Job DescriptionAs a Customer Service Associate at Bojangles, you will be the face of our brand, delivering exceptional service to our guests while ensuring that every interaction is warm, inviting, and memorable.We are seeking individuals who are passionate about serving high-quality food and providing great customer service. If you are energetic, outgoing,...


  • Chattanooga, Tennessee, United States TJX Companies Full time

    We are looking for enthusiastic and customer-focused individuals to join our team as Seasonal Sales Associates. As a key member of our sales floor team, you will be responsible for creating a welcoming atmosphere and providing exceptional customer service to drive sales and revenue growth.Responsibilities and Expectations:You will be expected to:Engage with...


  • Chattanooga, Tennessee, United States Sonic Drive-In Full time

    Job Overview:We are seeking a motivated Customer Experience Associate to join our Sonic Drive-In team. As a key member of our crew, you will be responsible for creating and packaging menu items, maintaining a clean and safe work environment, and providing exceptional customer service.Responsibilities:Create and package delicious menu itemsMaintain a clean...


  • Chattanooga, Tennessee, United States Madewell Full time

    Our CultureWe strive to foster a culture that values diversity, equity, and inclusion. Our goal is to create a workplace where everyone feels empowered to grow and succeed.Salary Range: $45,000 - $65,000 per yearAbout the RoleAs a Sales Associate, you will be working closely with our customers to understand their needs and provide personalized...