Customer Support Associate
5 days ago
About Transcard Payments LLC
">Transcard Payments LLC offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide.
">What We Offer
">We provide features including disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing. Our solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes.
">This Role
">We are looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers and will be responsible for delivering a best-in-class customer support experience.
">Responsibilities
">- ">
- Assumes responsibility for the effective and professional completion of call center representative functions.">
- Receives customer telephone questions and complaints in a professional manner.">
- Answers inbound calls in a timely manner.">
- Responds to customer inquiries.">
- Provides personalized customer service by responding to the needs of the customer.">
- Manages and updates customer profile with the status of each customer.">
- Coordinate with departments to achieve customer satisfaction.">
- Build customer loyalty by meeting customer expectations.">
- Evaluate problems of the customers and provide logical lasting solutions.">
- File disputes for customers in accordance with Regulation E.">
- Replies to all corresponding email.">
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.">
- Keeps supervisor informed of significant problems.">
- CORRESPONDS WITH FRAUD DEPARTMENT OF POTENTIAL FRAUDULENT ACTIVITY.">
- Maintains effective working relations with the operations department.">
Requirements
">To be successful in this role, you should have:
">- ">
- A minimum of $45,000 per year salary based on qualifications and location.">
- At least 1-2 years of customer service experience.">
- Excellent interpersonal and customer service skills.">
- Strong analytical and problem-solving skills.">
- Ability to multitask and prioritize tasks effectively.">
- Ability to work in a fast-paced environment and adapt to changing situations.">
- Availability to work Monday through Friday, 8:30am-5:30pm EST.">
- A bachelor's degree or equivalent work experience is preferred but not required.">
Additional Information
">Transcard Payments LLC is an equal opportunities employer and welcomes applications from diverse candidates. Please note that we do not accept resumes from third-party vendors at this time.
">-
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