Customer Experience Associate

3 weeks ago


Chattanooga, Tennessee, United States Madewell Full time
Welcome to Madewell

We're a community-driven clothing destination that embodies creativity, inclusivity, and self-expression. With a focus on high-quality products and sustainable practices, we aim to provide our customers with an exceptional shopping experience. As a Sales Associate, you'll play a vital role in bringing our brand to life by showcasing your personal style and passion for our products.

Job Summary

This is an exciting opportunity to join our team and contribute to the success of our stores. As a Sales Associate, you'll be responsible for creating genuine connections with customers, helping them find their unique look, and delivering exceptional customer experiences. You'll work closely with your team members and managers to achieve business goals and maintain a seamless customer experience.

Key Responsibilities
  • Drive sales by exceeding selling and service expectations.
  • Complete product training, utilize knowledge tools, participate in fit sessions, and apply your expertise to provide exceptional customer service.
  • Assist with store tasks to ensure a welcoming environment for our customers.
  • Share feedback, insights, and ideas with management to continually improve the customer experience.
  • Maintain a consistent appearance that aligns with our brand values.
What We Offer

We're proud to offer a competitive salary, flexible scheduling, and a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with company matching contributions. You'll also enjoy amazing merchandise discounts, time away from work, and opportunities for professional growth and development.

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