Site Operations Manager

4 weeks ago

Brockton, Massachusetts, United States Kett Engineering Full time
Job Summary

The Site Supervisor is responsible for overseeing all project coordination activities, including administration of logistical and technical data, scheduling, employee relations, and interfacing with customers and Kett to ensure customer service needs meet or exceed requirements.

Key Responsibilities:
  • Coordinate all project requirements and scheduling, ensuring sufficient coverage and flexibility in accommodating frequent scheduling changes.
  • Assign test routes and vehicles to vehicle operators based on vehicle availability and test plan.
  • Set appropriate deadlines for tasks and projects, and collaborate with customers to achieve their strategic goals.
  • Develop and implement emergency response procedures, and act as the primary point of contact during testing as needed.
  • Maintain safety and quality standards, and motivate employees to reach objectives and maintain high performance and safety standards.
  • Ensure test and route schedules are rigorously maintained, and monitor driving habits, implementing procedures and/or equipment as required.
  • Manage the production of data, reports, spreadsheets, and files as required, and develop clear, concise, and detailed operational reports, dashboards, and tools to report results in an accurate and timely manner.

Requirements:

Education:

Requires leadership skills acquired in a degree program or in two to four years of progressive responsibility in managing people in a customer service-related environment.

Will consider a combination of education and on-the-job experience. Prefer supervisory experience in an automotive test capacity.

Skills/Experience:
Thorough knowledge of testing requirements, systems, and operating procedures. Knowledge of MS Word and Excel. Excellent verbal and written communication skills essential. Ability to drive an automatic and/or manual transmission vehicle.

Physical Requirements:
Required to lift up to 50 pounds. Job requires sitting, standing, and bending for approximately 8 hours daily. Must be able to handle daily pressures and stress-related conditions.

Critical Skills:
Leadership -Requires leading employees in accomplishing strategic objectives of Kett in a manner consistent with Kett's Core Values.
Result Oriented-Accomplishes performance targets established by Kett and the Customer.

Problem Solving-Requires solving a variety of problems inherent in providing contract services and contract employees including employee problems, service problems, customer problems, etc.

in a manner that maintains a high level of satisfaction by the employee, the customer, and Kett.
Communications-Provides information and receives feedback in a manner that supports employee and customer involvement and satisfaction.
Employee Development-Coach, counsel and train team leaders to meet customer requirements and employee goals.

Employee Relations-Develop positive relations with team leaders and employees, provides recognition, and shows appreciation in a manner that meets individual needs and creates a high degree of trust and satisfaction.

Customer Relations-Develops positive relations with customer and assures that services are provided in a manner that creates enthusiastic customer support.

Safety-Educates and creates awareness of safety programs and practices in promotion of high safety standards.
Role Model-Serve as a role model and mentor for Kett's Value and business principles.

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