Mountain Resort Guest Services Coordinator
1 week ago
Jay Peak Resort is a vibrant and dynamic resort community, nestled in the heart of the Green Mountains. As a team of good-natured folks, we strive to create an authentic and welcoming atmosphere for our guests.
Salary
The successful candidate will receive a competitive hourly wage of $18.17, with opportunities for growth and development within the company.
Job Description
We are seeking a highly skilled and customer-focused Overnight Front Desk Agent to join our team. In this role, you will be responsible for providing exceptional guest services, including checking-in guests, answering phones, and resolving any issues that may arise during their stay.
Essential Duties & Responsibilities:
- Greet guests upon arrival and check them into hotel rooms or condominiums in a pleasant and positive manner.
- Answer phones and assist guests with resort amenities.
- Resolve guest issues in a professional and courteous manner.
- Issue ski tickets, water park vouchers, and golf vouchers as required.
- Orient guests to the resort facilities and provide information on local attractions.
- Prepare arrival packets for guests, including necessary vouchers and amenity tickets.
- Maintain a clean and organized workspace at all times.
Required Skills and Qualifications:
- High school diploma or equivalent required.
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and problem-solving skills.
- Able to work effectively in a fast-paced environment.
Benefits:
- Paid sick time.
- 401k program eligibility with employer match after one year of employment.
- Free or discounted season passes for employees and dependents.
- Employee recognition programs.
- Seasonal employee parties and regular free employee breakfasts/lunches.
Why Work at Jay Peak?
We're a family-oriented resort that values our employees and strives to create a positive and inclusive work environment. If you're a motivated and customer-focused individual who is passionate about delivering exceptional guest services, we want to hear from you
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