Customer Service Representative

5 days ago


Kaukauna, Wisconsin, United States Pizza hut Full time
Job Description

The Customer Service Representative is responsible for processing customer menu orders via the telephone.

Key Responsibilities:
  • Answer the telephone within 3 rings with a smile in their voice.
  • Follow the phone script/offer to explain specials.
  • Take customer menu order.
  • Suggestive sell additional menu items.
  • Enter order accurately in POS system.
  • Repeat order for accuracy.
  • Handle customer problems efficiently and in a friendly manner.
  • Greet all customers.
  • Clean front of house area.
  • Assist in preparing menu items.
  • Assist with all cleaning and restaurant maintenance duties as needed.
  • Perform other duties as assigned.
Requirements:
  • Attendance and punctuality.
  • Wear a clean and proper company uniform.
  • Complete training certification.
  • Follow company policies and procedures.
  • At least 15 years of age.
  • Able to verbally communicate to customers via the telephone.
  • Able to visually read computer monitor to process customer orders.
  • Able to enter customer data into the computer using the keyboard.
  • Able to stand or sit for prolonged periods of time.
Work Behaviors:
  • Enthusiasm and a willingness to learn new skills.
  • Commitment to providing every customer an excellent experience with Pizza Hut.
  • Team Player with a willingness to help other team members as needed.
  • Strong work ethic, enjoys working hard, accomplishing tasks and doing the job right the first time.
  • Friendly when interacting with customers and other team members.


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