Current jobs related to Client Support Operations Manager - Chicago, Illinois - Forsta Inc

  • Client Operations Manager

    3 weeks ago

    Chicago, Illinois, United States Virpie Tech Full time

    Job Title: Client Operations ManagerVirpie Tech is seeking a highly skilled Client Operations Manager to oversee all aspects of our client services. This role is responsible for ensuring seamless delivery of services, managing client relationships, and driving business growth.Key Responsibilities:Manage client relationships and ensure high levels of...

  • Enterprise Client Support Specialist

    3 weeks ago

    Chicago, Illinois, United States Enfusion Full time

    About EnfusionEnfusion is a pioneering company in the development of innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds worldwide.We provide a comprehensive platform that underpins the investment operations of fund managers from our global offices spanning four continents.The RoleThe...

  • Client Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Chicago Financial Search, Inc. Full time

    Unlock Your Potential as a Client Support AnalystAre you a seasoned professional with a knack for troubleshooting and resolving complex trading applications and order routing issues? Do you excel in providing top-notch Level 2 support in a fast-paced environment supporting trading systems?At Chicago Financial Search, Inc., you will be part of a vibrant and...

  • Client Operations Supervisor

    2 weeks ago

    Chicago, Illinois, United States Barry's Full time

    Client Operations SupervisorAt Barry's, we're seeking a highly motivated and customer-focused Client Operations Supervisor to join our team. As the first point of contact for our clients, you'll be responsible for delivering exceptional hospitality and ensuring seamless daily operations.Key Responsibilities:Lead on-duty operations, ensuring efficient class...

  • Client Support Specialist

    3 weeks ago

    Chicago, Illinois, United States Chicago Financial Search, Inc. Full time

    Client Support AnalystWe are seeking a seasoned professional with a knack for troubleshooting and resolving trading applications and order routing issues. If you excel in providing top-notch Level 2 support in a fast-paced environment supporting trading systems, we want to hear from you.As a Client Support Analyst, you will be part of a vibrant and...

  • Client Support Associate

    2 weeks ago

    Chicago, Illinois, United States CIBC Full time

    About the RoleWe're seeking a talented Client Support Associate to join our team at CIBC. As a key member of our client-facing team, you will work closely with Relationship Managers and their clients to provide exceptional service and support.Key ResponsibilitiesAssist clients with opening accounts and provide day-to-day banking supportWork collaboratively...

  • Client Support Associate

    2 weeks ago

    Chicago, Illinois, United States CIBC Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Client Support Associate to join our team. As a key member of our client service team, you will be responsible for providing exceptional service to our clients, managing their portfolios, and assisting with day-to-day banking needs.Key ResponsibilitiesProvide exceptional client service and...

  • Client Support Associate

    7 days ago

    Chicago, Illinois, United States CIBC Full time

    About the RoleWe are seeking a talented Client Support Associate to join our team at CIBC. As a key member of our client-facing team, you will work closely with Relationship Managers and clients to provide exceptional service and support.As a Client Support Associate, you will be responsible for assisting clients with opening accounts, managing their...

  • Client Support Associate

    4 weeks ago

    Chicago, Illinois, United States Diamond Heritage Inc Full time

    Job OverviewWe are a prominent sales and business development firm in the Chicago area that represents top clients in the telecommunications industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement.Key Responsibilities:Work directly with customers to promote our clients' brand, products...

  • Client Finance Manager

    2 months ago

    Chicago, Illinois, United States CMI Media Group Full time

    Job SummaryThe Director of Financial Operations will assist the VP, Financial Operations in leading the Financial Operations department to ensure the highest quality of financial service to our clients. This role involves providing leadership and guidance for administrative and staff functions, including financial flow, billing, reporting, resource planning,...

  • Client Support Specialist

    1 month ago

    Chicago, Illinois, United States Meltwater Full time

    About the RoleWe are seeking a highly skilled Client Support Specialist to join our dynamic team at Meltwater. As a key member of our Premium Support portfolio, you will play a critical role in ensuring exceptional customer experiences and driving business growth.Key ResponsibilitiesManage a portfolio of Enterprise Premium Support clients, providing...

  • Client Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Wintrust Full time

    About WintrustWintrust is a leading financial holding company with a strong presence in the Chicago and southern Wisconsin markets. With a focus on community banking, we offer a unique blend of sophisticated technology and personalized service to our customers.Job SummaryWe are seeking a highly skilled Client Support Specialist to join our team. As a key...

  • Senior Client Support Specialist

    3 days ago

    Chicago, Illinois, United States SpiderRock Platform Services, LLC Full time

    We are seeking a highly skilled Senior Client Support Analyst to join our team at SpiderRock Platform Services, LLC. As a key member of our Client Support team, you will be responsible for providing exceptional support to our large institution clients who utilize our low latency proprietary trading platform.The ideal candidate will have a strong background...

  • Senior Client Support Specialist

    2 weeks ago

    Chicago, Illinois, United States SpiderRock Platform Services, LLC Full time

    Senior Client Support AnalystWe are seeking a seasoned Senior Client Support Analyst to join our Client Support team, catering to our large institution clients utilizing our low latency proprietary trading platform.Key Responsibilities:Provide level 1 and 2 trade, system, and integration support at the direction of the client support manager.First-level and...

  • Client Services Manager

    2 weeks ago

    Chicago, Illinois, United States Boutique Recruiting Full time

    Client Services Manager Job DescriptionOur boutique recruiting firm is seeking a skilled Client Services Manager to join our team. Located in Chicago, IL, this is a fantastic opportunity for someone with extensive experience in retirement planning and a knack for engaging with C-suite executives to manage client relationships, oversee project management...

  • Operating Room Nurse

    3 weeks ago

    Chicago, Illinois, United States HealthEcareers - Client Full time

    Job Title: Operating Room NurseWe are seeking a skilled Operating Room Nurse to join our team in Chicago, Illinois. As a travel nurse, you will have the opportunity to work in a dynamic and fast-paced environment, providing high-quality patient care and collaborating with a talented team of healthcare professionals.Job Summary:The Operating Room Nurse will...

  • Client Service Manager

    4 weeks ago

    Chicago, Illinois, United States CIBC Full time

    About the RoleWe are seeking a highly skilled Client Service Manager to join our team at CIBC. As a key point of contact for our clients, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesProvide high-quality, personalized...

  • Client Manager

    2 weeks ago

    Chicago, Illinois, United States Matthews International Full time

    Job Title: Client ManagerWe are seeking a highly skilled and experienced Client Manager to join our team at Matthews International. As a Client Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth and development, and ensuring that our clients receive exceptional service and...

  • Microsoft Finance Manager

    2 weeks ago

    Chicago, Illinois, United States RSM Canada Operations ULC Full time

    Job Title: French Bilingual Functional Microsoft Dynamics 365 F&SC ManagerWe are seeking a highly skilled and experienced French bilingual Functional Microsoft Dynamics 365 F&SC Manager to join our team at RSM Canada Operations ULC. As a key member of our implementation team, you will be responsible for delivering successful client projects, managing project...

  • Travel Nurse RN Manager

    4 weeks ago

    Chicago, Illinois, United States HealthEcareers - Client Full time

    Job Description & RequirementsHealthEcareers - Client is seeking a travel nurse RN Manager for a travel nursing job in Chicago, Illinois.Specialty: ManagerDiscipline: RNDuration: 13 weeks40 hours per weekShift: 10 hours, daysEmployment Type: TravelHealthEcareers - Client Job ID #1196399. Pay package is based on 10 hour shifts and 40 hours per week (subject...

Client Support Operations Manager

2 months ago

Chicago, Illinois, United States Forsta Inc Full time

Company Overview

Forsta Inc. is a premier provider of Human Experience (HX) solutions, dedicated to enhancing healthcare performance through a comprehensive suite of services. Our mission is to improve safety, clinical excellence, patient satisfaction, and workforce engagement across over 41,000 healthcare facilities, ultimately aiming to reduce patient suffering and bolster caregiver resilience.

Position Summary

The Client Support Operations Manager within Forsta's Consumer Experience Client Success division is pivotal in driving client satisfaction and achieving favorable outcomes. We seek a proactive and seasoned Client Support Manager to oversee our support team, ensuring effective case resolution, product adoption, and an exceptional client experience.

Key Responsibilities

  • Oversee daily operations of the client support team, including metrics tracking, first-level escalations, and staff training and mentoring.
  • Collaborate with stakeholders to facilitate swift resolution of escalations involving engineering and client success teams.
  • Become a Subject Matter Expert (SME) on designated client configurations and the capabilities of our CX platform and products.
  • Advocate for clients internally, working closely with cross-functional teams to enhance the client experience and improve processes.
  • Create and maintain comprehensive documentation of workflows and client configurations within the CRM system.
  • Monitor key performance metrics such as Time to First Action (TTFA), Resolution Time, Average Handle Time, and client satisfaction scores.
  • Analyze trends to identify areas for process and product improvement.
  • Develop a performance management system based on metrics for the support team.
  • Provide training and support to the Client Support team on relationship management and technical topics.
  • Collaborate with other functional leaders to enhance internal and cross-functional processes, aiming for improved effectiveness and scalability of client support practices.

Qualifications

The ideal candidate will possess:

  • A minimum of 4 years' experience in product support or a related role, with a preference for experience in SaaS solutions or healthcare technology.
  • A strong commitment to client experience and success, along with in-depth knowledge of customer service principles.
  • Experience with Salesforce for managing customer support cases and familiarity with Jira for operational and engineering tasks.
  • Demonstrated ability to effectively collaborate and communicate across Sales, Engineering, Product, and Client Success teams.
  • Exceptional customer interaction skills and a keen understanding of client needs.
  • Outstanding communication skills and meticulous attention to detail.
  • Capability to document technical solutions and best practices to build a knowledge base for client inquiries.
  • Experience in a fast-paced, agile development environment, preferably within a startup context.
  • A minimum of 2 years of leadership experience managing a support or operations team.

Education

A Bachelor's degree or an equivalent combination of education and experience is required.

Additional Information

All positions at Forsta Inc. require applicants who have accepted an offer to undergo a background check, which may include various verifications based on the role. Forsta Inc. is an Equal Employment Opportunity/Affirmative Action employer committed to fostering a diverse workforce.

Compensation

The expected base salary for this position ranges from $80,000 to $95,000, with offers tailored to individual qualifications, experience, and market factors. In addition to a competitive salary, successful candidates may be eligible for a discretionary bonus or commission based on performance.