Banking Operations Manager

2 weeks ago


Chicago, Illinois, United States Wintrust Financial Full time
Job Title: Teller Supervisor

Wintrust Financial is seeking a highly skilled Teller Supervisor to join our team. As a Teller Supervisor, you will be responsible for overseeing the daily operations of our teller department, ensuring that all customer transactions are processed efficiently and accurately.

Key Responsibilities:
  • Supervise and train teller staff to ensure excellent customer service and adherence to bank policies and procedures.
  • Monitor and analyze branch performance, identifying areas for improvement and implementing strategies to increase efficiency and productivity.
  • Develop and maintain strong relationships with customers, identifying opportunities to cross-sell and upsell bank products and services.
  • Collaborate with other departments to ensure seamless communication and coordination of branch activities.
  • Perform routine audits and sales tracking to ensure compliance with bank policies and procedures.
Requirements:
  • 3-5 years of supervisory experience in a financial institution, preferably in a teller or customer service role.
  • Strong leadership and communication skills, with the ability to motivate and train staff.
  • Excellent analytical and problem-solving skills, with the ability to identify areas for improvement and implement solutions.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
What We Offer:
  • A competitive salary and annual discretionary bonus eligible.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) with company match.
  • Opportunities for professional growth and development, with a promote-from-within culture.

Wintrust Financial is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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