Service Lane Sales Director
2 weeks ago
As a key member of our team at Envision Motors of Milpitas, you will play a crucial role in driving sales in the service department by leveraging your exceptional sales and leadership skills. Your primary responsibilities will include:
- Engaging with customers who have declined recommended services to discuss and resolve their concerns.
- Coaching and training the advisor staff to enhance their sales techniques and customer handling skills.
- Resolving complex customer complaints and ensuring a positive customer experience.
Key Responsibilities:
- Prioritize calling back customers who have declined recommended services to address their concerns.
- Utilize your sales expertise to persuade customers to reconsider and schedule the necessary services.
- Coach and train the advisor staff to improve their sales techniques and customer handling skills.
- Resolve customer complaints and difficult cases on the service drive, ensuring a positive customer experience.
- Lead and motivate a team of service professionals to achieve and exceed targets.
- Develop and implement effective strategies to attract and retain customers.
- Ensure all processes and procedures are followed in compliance with dealership policies and regulations.
- Train and develop sales staff on product knowledge, sales techniques, and customer service.
- Collaborate with other departments to ensure a seamless customer experience.
- Maintain a strong knowledge of our products and services to effectively assist customers.
Requirements:
- Strong sales and leadership skills.
- Strong communication, interpersonal, and customer service skills.
- Minimum of 1-3 years of experience in sales.
- Previous experience in a management or leadership role.
- Excellent negotiation and conflict resolution skills.
- Ability to work weekends and holidays as needed.
- Attention to detail and a customer-centric approach.
Benefits:
- We offer a competitive commission pay plan.
- 401k Match.
- Health benefits, including medical, dental, and vision.
- Paid Time Off.
- Opportunity to work at our Milpitas, California location.
About the Company:
Envision Motors of Milpitas is a leading automotive dealership that offers a wide range of vehicles and exceptional customer service. We strive to exceed customer expectations and provide a rewarding work environment for our employees.
We are an equal opportunity employer and are committed to creating an inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates of all backgrounds to apply.
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