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Packaging Supply Specialist

2 months ago

Newport Beach, California, United States Trinity Packaging Supply LLC Full time
About Trinity Packaging Supply LLC

We are a leading provider of packaging supplies and solutions, serving businesses across North America. Our company is built on a foundation of innovation, customer satisfaction, and a commitment to excellence.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and driving business growth through proactive communication and problem-solving.

Key Responsibilities
  • Process purchase orders according to customer requirements and inventory levels in our Enterprise Resource Planning (ERP) system.
  • Obtain order confirmations, tracking, and estimated delivery times from suppliers and communicate with customers to ensure smooth order fulfillment.
  • Manage day-to-day activities for all orders, including communication with suppliers, customers, customer service, and supply chain teams as needed.
  • Serve as a resource for customers on new products, services, and communication channels.
  • Resolve order problems in a timely manner and escalate as needed.
  • Schedule quarterly business reviews with customers to proactively meet their needs and gather focused feedback.
  • Develop a continuous improvement mindset by recommending and implementing more efficient and effective work processes.
  • Solve discrepancies in invoicing with vendors and customers.
  • Understand customer needs and ensure they are properly met by required deadlines.
  • Knowledge of ERP systems, such as Netsuite and Coupa, is a plus.
  • Forecast customer needs and coordinate communication with regional and national customers.
  • Be proactive and manage customer expectations.
  • Develop knowledge of suppliers' and customer needs and bring solutions that meet customer requirements.
  • Strong problem-solving and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analysis.
  • Manage projects with minimal oversight and provide tracking of project activity, progress information, and guidance to customers.
  • Utilize established policies, procedures, systems, and tools to ensure maximum contribution.
  • Maintain accurate data and records of Sales Order, Purchase Order, Item Fulfillment, and inventory transactions in NetSuite and SupplyStream.
  • Continuously identify opportunities for process optimization and efficiency gains within the order fulfillment workflow and implement improvements as needed.
  • Create, lead, and support cross-functional projects and initiatives across various areas of Operations and assist with other operational tasks and projects as needed.
  • Preferred experience with Electronic Data Interchange (EDI) and support the supply chain team with vendor management.
Qualifications and Requirements
  • Minimum 3 years of experience in Customer Service-related roles.
  • Proficiency in Microsoft Office (Word and Excel) and Google Docs.
  • Experience with Enterprise Resource Planning (ERP) systems.
  • QuickBooks experience is helpful but not required.
  • Proficiency with common customer success and customer relationship management software, such as Hubspot.
  • Creative and swift problem-solving skills.
  • Excellent verbal and written communication skills, organizational skills, time management, and attention to detail.
  • Ability to work independently with minimal supervision and manage multiple, often competing, priorities.
  • Bachelor's Degree preferred, but not required.
  • An Associate's Degree is required.
Benefits and Perks

We offer a comprehensive benefits package, including medical, dental, and vision insurance, vacation and sick time, 1 floating holiday or your birthday off, holidays, 401k with employer 3% contribution, group term life insurance, voluntary life insurance, voluntary Short-Term Disability plan, office game areas, free snacks and drinks, gym memberships, and a convenient location close to major highways, restaurants, and shops.

Compensation Range

The compensation range for this position is $50,000 - $70,000 per year, reflecting our company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions, including skill sets, experience, and training, and other business needs.