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Floor Manager
1 month ago
Duties and Responsibilities:Achieve company objectives in sales, service, quality, appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment.
Company Standards:- Promote, work, and act in a manner consistent with the mission of LDV Hospitality.- Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis.- Be fully conversant with every aspect of the company's emergency, health and safety, and fire procedures - Ensure you are aware of, and that you enforce all the company policies in respect of human resources and staff welfare- Practice highest regards for safety within all areas and with all materials
Staff Management:
- Ensure that floor service runs smoothly and that the staff is working together efficiently and effectively- Facilitate communication between floor staff and kitchen when appropriate- Recognize and engage with regulars and VIP guests to make them feel welcomed and remembered- Direct floor staff to ensure that LDV’s steps of service and hospitality standards are consistently met- Problem-solve guest incidents or complaints (service issues, spills, check disputes, etc.)- Ensure all floor staff are consistently doing required functions (opening and closing sidework , etc.)- Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Floor Management:
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.- Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.- Investigate and resolve complaints regarding food quality, service, or accommodations.
Administrative:
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.- Compile and balance cash receipts at the end of the day or shift.- Perform various financial activities, such as cash handling, deposit preparation, and payroll. - Control inventories of food, equipment, smallware, and liquor, and report shortages.- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
Qualifications - Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards- Polished personal presentation; grooming meets LDV Hospitality standards, as outlined by Employee Handbook- Has a can-do attitude and is willing to jump into any role as needed- Able to work nights, weekends and holidays, and variable schedule, per the needs of the business- Ability to utilize traditional computer programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), POS and any additional systems- Ability to access and accurately input information using a moderately complex computer system- Must have considerable skill in math and algebraic equations using percentages- Ensure that all staff are compliant with LDV Hospitality policies and procedures, as well as city, state and federal laws- Organize and/or attend mandatory meetings- Complete other duties as assigned by the General Manager- Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies- Adhere to all HR policies and procedures
- Minimum of 2 years’ experience in fine dining restaurant management - High School Diploma or GED - Bachelor’s Degree in Business or Hospitality Administration is preferred, but not required - NYC Food Handlers Certification preferred but not required
- Ability to lift up 30+ pounds - Ability to sit, stand, and bend for extended periods of time
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