Customer Service Director

3 days ago


Brandon, Florida, United States Cricket Wireless Authorized Retailer Full time

**Job Title:** Customer Service Director

**About the Job**

We are seeking a highly motivated and experienced Customer Service Director to join our team at Cricket Wireless Authorized Retailer. As a key member of our management team, you will be responsible for leading and managing a team of customer service representatives to provide exceptional customer service and achieve sales goals.

**Responsibilities:

  • Lead and manage a team of customer service representatives to provide exceptional customer service and achieve sales goals
  • Develop and implement effective customer service strategies to drive revenue growth
  • Maintain a clean and organized store environment
  • Ensure compliance with company policies and procedures

**Requirements:**

  • High school diploma or equivalent; Bachelor's degree preferred
  • Minimum of 3 years of retail management experience
  • Exceptional customer service skills
  • Strong leadership and training skills

**Estimated Salary Range:** $55,000 - $75,000 per year, depending on experience

**Benefits:**

  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and holidays


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