Sales and Customer Service Manager

5 days ago


Brandon, Florida, United States Community Choice Financial Family of Brands Full time
Job Summary

We are seeking a highly motivated Sales and Customer Service Manager to join our team. As a Sales and Customer Service Manager, you will be responsible for managing overall store performance, overseeing account management and recovery processes, and providing exceptional customer service.

Key Responsibilities:
  • Manage store operations and ensure compliance with company policies and procedures.
  • Develop and implement strategies to increase sales and improve customer satisfaction.
  • Oversee account management and recovery processes to minimize loss and charge-off accounts.
  • Coach and develop Team Members to maximize their potential and provide excellent customer service.
  • Maintain accurate records and reports, including financial statements and performance metrics.
Requirements:
  • At least two years of experience in customer service, sales, or retail.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Strong communication and interpersonal skills.
  • Bilingual English/Spanish is a plus.
Benefits:
  • A comprehensive new hire training program.
  • Access to a robust learning management system.
  • Performance-based career advancement.
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Multiple coverage choices for medical insurance.
Salary:

$50,000 - $65,000 per year, depending on experience.



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