Store Operations Manager

2 months ago


Hammond, Wisconsin, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced professional to fill the role of Store Lead at Walmart. As a Store Lead, you will be responsible for directing and guiding members of management and hourly associates on proper customer service approaches and techniques.

Key Responsibilities
  • Directs and guides members of management and hourly associates on proper customer service approaches and techniques.
  • Ensures customer needs, complaints, and issues are successfully resolved within company guidelines and standards.
  • Builds relationships with associates to ensure proper feedback and answers questions or provides information to customers and associates.
  • Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved.
  • Participates in community outreach programs and encourages and supports associates in serving as good members of the community.
  • Directs facility operations by setting the standard for appropriate service levels and teaching and developing effective merchandise presentation.
  • Provides supervision and development opportunities for members of management and hourly associates by hiring, training, and mentoring associates.
  • Drives the execution of multiple business plans and projects by identifying customer and operational needs and developing and communicating business plans and priorities.
Requirements
  • 1 year's general management experience to include financial accountability.
  • 2 years' of college; OR 1 year's retail experience and 1 year's experience supervising 10 associates/employees; OR 2 years' general work experience and 1 year's experience supervising 10 associates/employees.
Benefits

Walmart offers a competitive salary range of $80,000.00-$100,000.00, as well as additional compensation including annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ), Sales Volume Category (SVC), and Complex Structure.

Benefits include medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Associates will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount received depends on job classification and length of employment.

Walmart also offers a paid education benefit program, Live Better U, which provides tuition, books, and fees for full-time and part-time associates in Walmart and Sam's Club facilities.


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