Healthcare Customer Service Representative
2 weeks ago
Position Overview:
At Select Physical Therapy, we prioritize delivering an outstanding experience for our patients right from their first interaction.
Your front desk responsibilities will include acting as a patient advocate, engaging with individuals through various communication channels, processing patient payments, and navigating multiple software applications.
Your contributions can significantly enhance the care experience for every patient, even before they enter the treatment area.Work Schedule:
Employment Type:
Full Time
Working Hours:
Monday/Wednesday/Friday (8am to 7pm) and Tuesday/Thursday (8am to 1pm)
Compensation:
Starting at $17/hour (Dependent on experience)
Key Responsibilities:
We are looking for candidates who are adaptable, patient-focused, excellent communicators, detail-oriented, and collaborative team members.
In this role, your primary duties will include:
Welcoming new and returning patients upon arrival, registering new patients, and providing information about their visit
Coordinating patient appointments both in-person and via phone
Maintaining regular communication with various stakeholders, including attorney offices, insurance providers, translation services, operational leaders, and business development teams
Collecting co-pays, managing payer approvals, and conducting insurance authorizations and verifications
Providing patients with essential information regarding their upcoming appointments at checkout
Addressing inquiries from patients, healthcare providers, and colleagues
Qualifications:
Minimum
Required Qualifications:
High School diploma or GED
Physical Demands:
Ability to walk, stand, bend, and reach consistently throughout the workday
Manual dexterity to enable typing (including 10-key) throughout the workday
Capability to lift up to 25lbs safely from ground to waist using proper techniques
Ability to carry office supplies weighing up to 10lbs
Visual acuity (near and distant) sufficient for maintaining accurate records and recognizing individuals
Ability to communicate effectively to understand and provide directions
Additional Information:
Select Medical is dedicated to fostering a diverse workforce at all levels and is an equal-opportunity employer.
Qualified candidates are considered for employment, and employees are treated without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected by applicable law.
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