Customer Service Representative
3 weeks ago
At Pinnacle Bank, we are seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, chat, and email.
Key Responsibilities:
- Provide timely and effective support to customers, addressing their inquiries and resolving issues in a professional and courteous manner.
- Stay up-to-date on our banking products and services, as well as relevant banking regulations and procedures.
- Listen to customer needs and provide personalized solutions, educating them on our products and services.
- Accurately input and verify customer information into our database, ensuring seamless customer experiences.
- Work flexible hours, including weekends, to meet the needs of our customers.
Requirements:
- High school graduate or equivalent.
- 1 year of customer service or banking experience.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
Physical Requirements:
- Ability to sit for extended periods, with occasional standing and walking.
- Ability to operate a computer and other office equipment.
Why Join Us:
Pinnacle Bank is a dynamic and growing financial institution committed to providing exceptional customer service. As a Customer Support Representative, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our organization.
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