Business Operations Assistant

4 days ago

Lancaster, Pennsylvania, United States Daily Services LLC Full time
Job Overview

Daily Services LLC is seeking an experienced Office Admin Assistant to join our team. This role is responsible for providing administrative support, ensuring seamless day-to-day operations, and contributing to the success of our organization.

Responsibilities
  • Client Engagement
    • Greet clients and visitors in a professional manner, ensuring a positive first impression.
    • Accommodate clients by checking them in and directing them to the appropriate staff member or department.
  • Phone Management
    • Answer and direct incoming calls promptly and professionally, addressing client inquiries and concerns.
    • Record detailed messages and forward them to relevant staff members for follow-up action.
    • Update call logs and appointment schedules for accurate tracking and record-keeping.
  • Scheduling and Coordination
    • Arrange appointments for clients and coordinate with colleagues to ensure availability and minimize conflicts.
    • Manage calendars and confirm appointments as needed to maintain accuracy and efficiency.
  • Mail and Package Handling
    • Sort and distribute incoming mail to the respective departments or individuals in a timely manner.
    • Prepare and dispatch outgoing mail and packages efficiently, meeting deadlines and ensuring reliability.
  • Customer Service
    • Provide assistance to clients with queries or issues, offering helpful information and resolving concerns promptly.
    • Maintain a friendly and professional demeanor, fostering trust and satisfaction among clients.
  • Lobby and Office Maintenance
    • Ensure the lobby area remains tidy and organized, creating a welcoming atmosphere for clients and visitors.
    • Water plants and contribute to maintaining the office space's aesthetic appeal.
  • Financial Support
    • Assist with banking activities, such as deposits or organizing financial documents, as required.
  • Administrative Support
    • Offer backup support to the Office Manager and Tax Clerk during peak periods or when necessary.
    • Contribute to filing, document management, and other administrative tasks as needed.
  • End-of-Day Procedures
    • Log off phone systems and update appointment schedules for the following day.
    • Complete any remaining end-of-day tasks, ensuring the office is prepared for the next day's operations.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent (some college education preferred)
  • 1-2 years of experience in an office environment or customer-facing role
  • Excellent communication and interpersonal skills
  • Strong organizational skills with attention to detail
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to multitask and prioritize in a fast-paced environment
  • Professional and courteous demeanor
Working Conditions

The ideal candidate will be able to:

  • Sit or stand for extended periods
  • Lift and carry office supplies up to 15 pounds
Compensation and Benefits

We offer:

$20 hourly

Equal Opportunity Employer: Daily Services LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other protected characteristic. We are committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in employment, our services, programs, and activities.

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