Automotive Service Consultant
6 days ago
We are a leading John Deere dealer with 36 locations serving agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia.
At Quality Equipment, we pride ourselves on our commitment to our customers, employees, and community. Our employees and management stay close to our customers, striving to serve them quickly and in ways that make sense in each local area.
We are seeking a Service Advisor to join our Clinton branch. As a Service Advisor, you will be responsible for:
BASIC FUNCTIONS AND RESPONSIBILITIES- Fielding internal and external customer inquiries for the Service Department
- Opening work orders, maintaining control until they are closed and invoiced
- Updating customer profiles using equipment, hours, or other information from customer work orders
- Maintaining service accessories and supplies, preparing replacement orders when necessary
- Preparing warranty and/or product improvement for submission by the Central Warranty Administrator
- Assisting customers with mower or equipment loading/unloading when necessary
- Closing and processing RO's for payment when needed
- Assisting technicians and providing part service, including parts lookup, pulling parts from parts stock, and processing MD orders (where applicable)
- Assisting on the parts counter when necessary
- Assisting with loading/unloading trucks when necessary (where applicable)
- Assisting in staging equipment to be brought in/out of the service department and maintaining the lot for ease of customer pick up and delivery by branch drivers
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications, such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- Ability to operate a forklift
- Daily - short and long distances
- Dexterity Ability to grasp and manipulate tools and parts
Our employees receive competitive wages and can participate in the benefits, which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match, and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development.
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