Program Director

3 weeks ago

Morristown, Tennessee, United States Presidio Full time
Job Summary:

As a seasoned Program Manager at Presidio, you will be responsible for delivering technology projects on time and within budget. You will focus on delivery excellence by demonstrating leadership, strong client and team trust, solid program and project management core skills, and the ability to handle all the administrative aspects of a program and the associated projects. In addition to client-focused program delivery, Program Managers are encouraged to be involved in process improvement activities for the practice.

Key Responsibilities:
  • Lead large implementation programs involving a diverse set of technologies across multiple Presidio delivery teams
  • Drive expected program outcomes in partnership with client sponsor(s) and stakeholder(s)
  • Establish program governance framework for each program assigned
  • Lead multiple technology implementation projects simultaneously using Presidio's project management method
  • Coordinate all program activities with business owners/stakeholders and other support, technical infrastructure, and application teams
  • Manage relationships and coordinates work between program workstreams including vendors, customers, sub-contractors, and engineering teams throughout various locations
  • Track and maintain an accurate and continually updated view of the activities and deliverables to ensure all projects within a program are delivered on time, within budget, and meets or exceeds customer satisfaction goals
  • Assure that the expected service levels are met and that all Statement of Work deliverables meet quality standards
  • Perform day-to-day management of all phases of the program including, requirements, design, development, test, and deployment
  • Oversee project managers delivering projects within the program
  • Manage resource planning and assignments by partnering with internal staff to determine the project approach, staffing, responsibilities, and schedules according to the project timeline
  • Define team member roles and expectations and ensures effective communication between all parties involved in the project
  • Maintain program-level budget by reviewing and completing weekly timesheet and expense approvals for program team
  • Monitors cost to provide accounting support for project time, materials, and services. This may include monitoring carriers and equipment suppliers to ensure that hardware and circuits are tracked and billed correctly
  • Oversees change management on the overall program scope, according to a predefined change process, to meet program goals
  • Develops a partner relationship with the client for the long-term benefit of the client and Presidio
  • Remain up to date on relevant solutions, products, and services by attending internal training/meetings, achieving developmental plan goals, and obtaining or maintaining PM certifications
  • Actively participates in the development of Program and Project Management practices by participating in internal change initiatives
Requirements:
  • Distinctive program management skills
  • Strong project management, time management, and coordination skills to plan, organize, staff, and direct the overall production of a project.
  • Demonstrated ability to implement projects successfully on-time and on-budget.
  • Demonstrated ability to organize and coordinate all project activities assigned to him/her from project planning, to tracking and reporting issues, and status reporting
  • Effective people management skills including: motivating, developing, coaching, directing, and identifying the best people for the job
  • Strong customer service, interpersonal, and active listening skills
  • Strong public speaking and presentation skills with the ability to manage relationships by persuading and negotiating with others
  • Solid change management skills to influence and lead the project team and customer through the change management process
  • Results-oriented with a demonstrated strong commitment and willingness to do what it takes to get the job done
  • Ability to manage numerous small projects simultaneously
  • Strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills
  • Excellent verbal and written communication skills
  • Ability to sense and forecast problem areas
  • Ability to travel
Preferred Qualifications:
  • PMP certification preferred
  • Program Management certification a plus
  • Other technical certifications a plus
Education and Experience:
  • Bachelor's degree or the equivalent work experience and/or military service
  • + years project management and + years program management experience managing multiple projects to successful completion, preferably at a technology solution provider or in a corporate Information Technology department
  • Proficient in Microsoft Project or equivalent project management tool

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