Animal Welfare Customer Support Specialist

1 month ago


Hailey, Idaho, United States Mountain Humane Full time
About the Role

Become a vital part of our organization at Mountain Humane, where we are dedicated to enhancing the lives of animals and the community. As a pioneer in animal rescue, we have been committed to our mission since our inception in 1999, positively impacting thousands of animals and people each year. Our organization is recognized for its excellence in animal welfare and nonprofit management.

Available Positions

We are seeking passionate individuals to join our team in the following capacity:

  • Customer Support Specialist: Welcome and assist patrons, volunteers, and contributors at our facility, manage product arrangements, and address inquiries with care.
  • Donation Sorter: Greet contributors, accept donations, prepare items for resale, and aid in store operations.

We provide full-time roles that are non-exempt, reporting to the Manager of our facility.

Qualifications
  • Proven experience in cash handling and operating registers
  • Outstanding customer service abilities
  • Collaborative spirit with professionalism and respect
  • Capacity to engage with diverse individuals and promote inclusivity
  • Valid driver's license, insurance, and a clean driving record
  • Comfortable guiding volunteers and offering constructive feedback
  • Strong verbal and written communication skills
  • Successful completion of a background check
Key Responsibilities
  • Maintain cleanliness and organization of the facility
  • Provide exceptional service to customers and donors
  • Clearly communicate policies and information
  • Manage donations, pricing, and upkeep of the facility
  • Conduct regular safety and security checks
  • Assist the team with daily tasks and projects
  • Other responsibilities as assigned

Become Part of Our Mission

If you are enthusiastic about animal welfare and excel in a lively environment, we encourage you to consider this opportunity. We offer competitive pay, benefits, and avenues for professional development. Join a team that is committed to making a meaningful difference in the lives of animals and the community.

Mountain Humane is an equal opportunity employer that values diversity and inclusion.



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