Healthcare Ambassador

3 weeks ago


St Petersburg, United States Aventura at the Bay Full time
Aventura at the Bay Job Opportunity

We are seeking a highly skilled and compassionate Certified Nursing Assistant to join our team as a Healthcare Concierge. This role is responsible for providing exceptional customer service to our residents and their families, ensuring a smooth and welcoming transition to our facility.

Key Responsibilities:
  • Coordinate internal admissions process
  • Weigh new admissions upon arrival to facility and obtain vitals
  • Provide a shower/bed bath for new admission upon arrival
  • Act as customer service liaison for the facility
  • Complete resident inventory
  • Follow up on admissions concerns from residents, family and staff
  • Give tours of the facility
  • Contact residents to ensure that all of their needs are met and the experience is positive
  • Assist residents, family members and visitors with any special requests or arrangements
  • Report any customer service concerns to the Administrator
  • Demonstrate a passion for caring as evidenced by interaction between co-workers, residents, families and visitors
  • Maintain a professional appearance and a clean organized work space
  • Perform all other duties as assigned
Requirements:
  • CNA certification required
  • 2 years of professional experience, preferably in a long term care environment
  • Basic computer literacy and skills
  • Exceptional communication, customer service and people skills
  • Outgoing, friendly personality
  • Good organizational skills, follow up and follow through
  • Ability to handle multiple tasks at one time
  • Self-motivated, can work independently
  • High desire to work with the elderly
  • Must be able to deal tactfully with team members, other staff members, residents, family members, visitors, government agencies and the general public


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