District Manager
2 months ago
We are seeking a highly skilled and experienced Operations Leader to join our team at Public Storage. As a key member of our leadership team, you will be responsible for leading a team of customer-facing employees and driving operational excellence across our district.
Key Responsibilities- Lead and Develop People
- Recruit, motivate, and retain a dedicated team of customer-facing employees
- Drive team performance through effective communication and coaching on customer service and sales strategies
- Brand Ambassador and Operational Excellence
- Manage physical assets, including repair and maintenance systems, vendor management, and cleaning standards
- Oversee delinquent tenant processes, including auctions, to reduce delinquency rates and improve customer retention
- Conduct monthly property audits to ensure operational standards and safety compliance are met
- Deliver Outstanding Customer Service
- Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance, and vendor management
- Address customer inquiries and concerns promptly in a professional manner
- Grow and Maintain a Robust Business
- Drive business forward using analytics to identify trends and develop strategies to capitalize on opportunities in your district
- Communicate effectively with customers, colleagues, and team members
- $109,000 first-year annual total compensation award opportunity, including base, guaranteed bonus (paid quarterly), and restricted stock units
- Internal promotional and career opportunities throughout the United States
- Extensive training and coaching plans
- Comprehensive group healthcare programs
- 401(k) with generous employer match
- Paid time off
- Monday through Friday work schedule
- Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in a retail, service, hospitality, or related industry
- Proven track record of top-tier performance
- Experience managing operational audits and payroll budgets
- Exceptional communication and time management skills
- Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)
- Passion for sales and customer service excellence
- Bachelor's Degree preferred
- Weekend availability by telephone
- 5 work Saturdays per year required during peak season
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